Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Excellent product delivered quickly - much appreciated
Always really impressed with Neptune!
Great items, good service and fast delivery
I called into the Knutsford store last Thursday morning and the two ladies that served me were so lovely. I explained that I was having a Neptune table and chairs delivered later that day and they could not be more helpful as regards looking after the table and how to treat it. When the table and chairs were delivered that afternoon the two delivery men were again so pleasant and helpful
The quality of the design and craftsmanship is stunning and we are delighted with our fabulous new kitchen! The whole journey from the initial consultation meeting through to the design process and installation has been first class! The project was managed in a professional and friendly manner with regular communication and expert advice at every step of the way. Thank you Neptune - you didn't disappoint!
Our beautiful Henley sideboard has just been delivered. The ordering process (online) and delivery scheduling updates were efficient. The 2 man crew who delivered to us (Dave and his partner) were extremely professional, helpful, careful and good humoured, thank you. Mr and Mrs L, Cambridgeshire
Steve and Nathan let us know arrival time and were friendly and professional taking care of our house and the furniture.
The product was paid for in full and ordered in June and arrived in October way longer than told by the Chester store. Spoke to customer experience team in head office - nothing to do with them attitude. Purchased a lot of furniture and soft furnishings from Neptune over the years and the quality is good. This time the experience was poor and to the point i will think twice ordering anything else from them. In fact i went to the Cotswold company recently to purchase some further items for our new annex.
Customer service is above and beyond. Product quality also fantastic. After recent bad experiences elsewhere, you really do get what you pay for!
Ordered a console table from Neptune Cheltenham. Firstly, the team at the Cheltenham branch really are fantastic. The item was out of stock with a six week lead time, and they kept us constantly updated so a huge thank you to them. However, the experience with the delivery side was quite the opposite. The six weeks became eight weeks (due to import problems) and then a long back log of deliveries meant we finally got the item ten weeks after order. In itself, not the end of the world but trying to book the delivery was so stressful. We said when it was ordered that we couldn’t do Wednesdays. Lo and behold, we were told that they could only deliver on a Wednesday. Round and round we went until finally, two weeks later, they agreed to a Monday. To be fair, even the store seemed bemused and did offer to accept delivery at the store and deliver from there, but it was a far more painful experience than we have had from Oka who just seem to get customer service right. Probably why they got the bulk of our spend on the house renovation. It’s a shame because we really want to like Neptune more… love the stores… but it’s just feels it needs to up its game to match the premium prices.
Amazing quality, great service, excellent packaging. One very happy customer.
Fantastic customer service with a smile. The staff at Hailsham are so lovely. Kind regards Shirley
Very helpful and friendly staff member who ordered item for me at Chester shop. Really impressed with speed of delivery. Did not expect it to arrive in time for husbands birthday but it was delivered within 2 days. Good communication from carrier too.
Lovely products. More incentives to shop eg £10 off £50 spend to make it feel like you’re getting a bit of discount.
We have a number of items from Neptune in our house and I love them all - from sideboards to throws and artificial flowers. Our painted kitchen table has withstood the test of time and despite grandchildren and a 'grand-dog', it doesn't have any chips in the paint! Just perfect
Shannon and Katy were really helpful and kind, helping me pick out a gift for a colleague. It’s always a pleasure to pop into Neptune, they are the nicest staff team.
This store is too nice . I love going into it so much that I rarely come away without buying something . Nikki the manager and all of the staff are a big part of that. Neptune is a huge favourite of mine and I’ve been to many of the stores but the Cambridge store has something very special
Always great service from Neptune Cheltenham, but especially so this time, Joy was so helpful with my order over the phone. Delighted with my purchase of Bowsley dessert plates, and the sweet bonbon bowl, love my free fig candle too of course!
I absolutely love the quality of the items I have bought, and couldn’t be more pleased with the aesthetics of the design. The staff were very helpful and the teams transporting and delivering the furniture were fantastic. My only gripe was the length of time from order to delivery. However the best is always worth waiting for.
Item is faulty - all the doors have been attached without appropriate spacers; it is a dresser (very large) so these imperfections are extremely obvious. An expensive mistake.
