Frankland Road, Blagrove, SN5 8YG, Swindon, GB
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being. We’re Neptune. We do what we do because we believe our designs can make your life that little bit happier, easier and better. We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart. We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home. Reviews At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too. Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right. Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
The staff at knutsford branch were delightful competent helpful informative you couldn’t ask for a better service resulting in fabulous furniture and soft furnishings chosen I am soooo happy with my products
Lovely to browse around and always helpful staff. Such a nice way to spend a few hours and get some home inspiration at the same time!
I recently visited Neptune in Chesham and I was thoroughly impressed by the staff. They were incredibly helpful, going above and beyond to ensure I had a great experience. Their friendly demeanor and willingness to assist made all the difference. I highly recommend this place to anyone looking for excellent service and a welcoming atmosphere!
Where do I start! The experience I had in store from the moment I walked in to the moment I left was incredible. I ended up purchasing all of my Christmas decorations even though my husband wasn’t too impressed but was impressed about the quality at least! I will definitely be visiting again soon! Thank you so much again to all of the girls in store for making my experience so great
The side table was as expected as I have purchased from this range before. However, the glass does have a tiny scratch which is disappointing. My main issue is the white glove delivery service. The item was unwrapped on the road and then brought into the house. The table was extremely dusty and the glass completely smeared. On my previous purchases the furniture was carefully unpackaged in the house and presented beautifully. It would seem that not all the delivery drivers follow the same format. Like my previous purchases, I paid full price for this item so the delivery service should not have been as it was. Disappointing.
Really lovely helpful staff. Efficient and knowledgeable.Thrilled with my purchase. Love this store!
Always so friendly and helpful. Thank you Ladies, love going to Neptune in Chichester.
The ladies at your Cheltenham store were very helpful and nothing was too much trouble for them. I purchased candles in store but had two large trifle bowls ordered on line. The items arrived two days later - a very efficient service!
A wonderful store with outstanding staff. I recently attended my second food demo and it’s such a pleasure. I highly recommend the wreath making events as well - I am booked in for my second Christmas wreath making afternoon and also attended the Easter one this year. The layout of the store is outstanding and a joy to browse and make a purchase or two. I always come away knowing I will return soon.
Love this website - have bought several items - rugs, storage baskets, log baskets. Very good quality. Brilliant return policy - bought a log basket and my measurements were wrong, it was way too big. Filled out the return form, next day got a phone call from courier they picked up and got my email confirming my refund within days. So easy to do.
Excellent delivery time. Product is exceptional in both accuracy of colour and quality
Bought on line, given expected delivery date ( which was accurate) Phoned 2 days before delivery with time slot. Very efficient delivery men who installed the headboard within 15 minutes. Excellent
Absolutely love visiting Neptune Chichester. The staff are always so friendly and helpful. I've attended a couple of events held at this store and they were both excellent. I highly recommend a visit.
Very helpful and friendly staff, followed up with fast, well packaged delivery
Lovely ottoman beautiful quality had to wait around eight weeks for it but I have it now and it was worth the wait , staff member called me regarding delivery and was extremely helpful.
Lovely food demo today at Neptune Chichester plus a purchase or 2! It's always such a pleasure to visit - the store is beautifully dressed, and it feels like youre getting a comforting hug when you walk through the doors - as if entering someone's home. A warm, genuine greeting, refreshments, and a wonderful team.
Great service from the delivery team. As always quality product
The manager in the store was very helpful and had a lot of time for us when we visited on the 20th October. We returned on the 21st to order the mirror we had seen. Whilst paying for this, and a few other items from the store, I asked if there was an NHS discount, explaining I had been given a candle when buying Ludlow stools in another store. One of the other members of staff sitting at the table was very direct and rude saying ‘we have customers who spend thousands in here’. This just isn’t what I expect from a store I have previously really enjoyed visiting and buying items for my home. I will think twice about returning to this store.
The lead time for all your products is a pathetic. You take everyone’s money and you have to wait for 3-6months to get what you have ordered. Must be great gaining that interest in the bank or investing in your business.
Delivery men were polite and helpful and the furniture was good quality as expected.
