, , , US
Great customer service !!!!
Love the product. The only reason for the 4 rating was the shipping packaging was horrible. They put two boxes on each end but they separated during shipping. The umbrella was totally exposed. I was glad it was damaged.
Great product, easy ordering and fast delivery. Thank you!
Second purchase, so longevity was important.
Midtown Umbrella’s customer service is top notch, namely Nate. He was extremely responsive, friendly and helped resolve our question in no time. The quality of the umbrella’s seem great as well.
Ordered two umbrellas in 2023 loved them. Again ordered 2 more just now. Great fast delivery and the product is great. Really happy.
The thread pattern is larger than the original and they do not screw in properly
Always accommodating not to mention the best quality in products. Customer Service is second to none. I’ve bought numerous items; Thank you Midtown Umbrellas. 🙏♥️
Your delivery was on time and efficient. We are happy that you are a Canadien Company based in Canada
Beautiful canopy
I received the most prompt and efficient customer care I have ever experienced from a gentleman named Nate at Midtown Umbrellas. This company has to be the best top rated company for product and for customer care ever!
WE got the wrong base for our umbrella. It was replaced with the right one without us having to return the wrong one. I'm thinking of ordering another umbrella to fit the base I didn't have to return. Excellent customer service.
Sales agent lies twice.
Fedex delays. The product seemed to meet all expectations
Great customer service
Great Umbrella and very easy to set up. I am going to buy another for my pool area.
Fast shipment and excellent quality of umbrella. Easy to set up and not extremely heavy.
Excellent understanding of my situation. Great support
Really appreciated the help choosing an umbrella for my needs. Customer service was knowledgeable and helpful, and they even price-matched for me, when I found what I wanted for a lower cost elsewhere. Delivery was fast, and the umbrella is exactly what I hoped.
The umbrella is very nice and works well. The instructions for use are equally terrible and need to be completely redone. You should be ashamed.
