, , London, GB
Good prices, prompt & friendly delivery & quality wood.
Order arrived on day agreed and the price was good
I had seen the advert on Facebook and the prices were low. My first thought was it must be a con. How wrong I was and I'm glad. Forget wicks or B&Q. Fantastic prices, good delivery cost also. My new goto!
Easy to deal with, and reasonably priced materials. Thanks
Utterly useless - do yourself a favor and avoid this company!! I ordered 4 ply floorboards, but got 4 chipboard sheets (all badly damaged, but that's by the by). They collected the wrong ones and delivered only 3 of the rights ones. They told me the last one was on its way, and confirmed it was still coming after I waited in for it... It never arrived. To shorten a long and tedious story; 7 weeks, several phonecalls and many emails later and I still have a hole where my floor is supposed to be and they've stopped replying to my messages. EDIT - after leaving this review I received a refund...for the one missing board. Not much use when I can't find a matching board and need to replace the whole lot, and pay for delivery again! ANOTHER EDIT (!) - they have now reached out to refund the delivery charge.
Fast and reasonable prices. Cheaper then b&q anyway.
Unbeatable prices, clear communications and everything delivered on time. Much better quality timber than you can buy in DIY stores. Everything I could have hoped for in a delivery of building materials.
Fast delivery and great drivers whom helped unload.
AVOID THIS JOKE OF A COMPANY would give zero stars if I could!! I Ordered 58 sheets of plasterboard which arrived damaged. I contacted the builders merchant and was told they would re deliver the entire order. The board when left outside over the weekend in the packaging it was delivered in and it rained. I was then told that as the plasterboard was on my drive it’s my responsibility that it got wet and wouldn’t replace the entire order. Utter shambles and materials market are equally unhelpful now they have my money. Having been in the trade for 20years I thoughti would give this company a try. My advice would be Stick to using local builders merchants!! In response to their message below I informed materials market of the damage via email on the day of delivery I tried to inform them by phone but got fed up of being on hold for 40 minutes. Just confirms what this company is like effectively calling me a LIAR. Yes I had a 50% refund but this had to be organised by myself with the supplying builders merchant. Materials market were not interested in helping. They won’t be in business for long treating customers in this way .
Very efficient service
simple and easy to use ordered on line paid online and was delivered on time in good condition very please with service and quality of materials driver was also very friendly and helpful
Everything came described as ordered. Didn't realise they put orders out to tender and the local builders merchant ends up delivery it. 😂. It works though and I got the best price.
Ordered timber, 14 lengths of the timber were split or badly warped. Tuesday, I called MM -told I would get a call back and new timber would be sent the next day. No call back Wednesday, called MM, told I would get a call back. No call back Thursday, called MM, told I would get a call back. No call back Friday, called MM, told I would get a call back. No call back Tuesday, emailed MM requesting refund. No reply Wednesday, called MM, requested refund, assured manager would have it resolved and new timber would be delivered. No call back,no email, no timber. Friday, not answering thier phone. I can't call it shocking customer service as it's non existent customer service. My project has been delayed and annual leave for myself and family members has been wasted. At this point I wish I had spent a small amount more and gone elsewhere. Still waiting for a refund.
Good price and quick delivery
Ok,professionally - fast delivery;I recommend
Well done super packed all everything spot on definitely will order more from Team
Easy to order and shipped when said. ideal, no issues
Excellent service Phoned order through as a bit old school, very helpful and price was best I had found . Contacted a couple of hours before delivery and delivery driver managed to get lorry in and drop were others had sai d they couldn’t,saving me loads of time. Will definitely use again 👍
Goods ordered on 7th September 2024. I was notified on day of delivery 11th September 2024 that they could not supply product. I am now waiting for my refund will let you know what happens. Refund received 13 September 2024
Good delivery time and good material
