Company Details

AMAZING CUSTOMER SERVICE! Thank you CHARLOTTE for your help & patience.

As soon as we walked into the showroom, Irene was very welcoming, super friendly and talked us through all available options. There was no pressure at any point in making a sale which made the experience all the more enjoyable. The mattress size we were looking for was non standard and she was able to give us lots of good advice & guidances. The showroom had lots of options for every budget and I’d highly recommend calling in rather than just ordering from the website.

I recently had the pleasure of being assisted by Customer Services Lucy while purchasing a MiBed Dreamworld Lindale 1200 adjustable mattresses. From the moment I reached out online, she was incredibly helpful and attentive, she guided me through the purchasing process with ease. The entire experience was enjoyable. Thank you Lucy, services offered appreciated

Very good online help from Lucy

I wish to thank Sarah personally for helping me with the purchase of a bed. We are relocating soon and Sarah arranged for our order to be held until we move. She was very friendly, polite and went the extra mile.

Many companies out there however "Nicola" at this company sorted things out fast and made all very easy . great service many thanks

Our experience with purchasing two mattresses from Land of beds was very good. There was a slight delay due to problems with their manufacture but we were promptly informed by a very nice lady and the delay was not very long. Our experience with the delivery company used was not so good. Our two single mattresses arrived on time. However we feel more care should have been taken with their handling considering the the price of them exceeded £1000. Our understanding is that the bulky mattresses should be handled by two people, which was not the case, and from removal from the van to taking them to our room of choice, upstairs, care was not taken to prevent them from being bent and twisted about in the process. The delivery men also seemed unaware that we had paid for "room of choice" although, to be fair they did accept that this was correct. On a personal note, with absolutely no reference to cultural differences, one of the men heavily smelled of their type of cooking which involved us having to air the whole house afterwards to remove the smell.

Help from staff over the phone was very helpful in ordering my purchase very patient which helped me complete my order.

Charlotte was very helpful and gave me a lot of useful information, she was also very friendly and polite. She also said they could consider a price match to the bed I am interested in

Julie was the best, helpful, knowledgeable and sold the bed to us.

I chose land of beds because they seem to have some really good sale prices on at the moment. I spoke to Julie who helped through every step of purchasing a new dormeo octasmart premium plus mattress. Very informative and obviously has a real passion for the business, thank you Julie.

Jan was very helpful and clear.

I ordered a Hypnos mattresses from Land of beds today. I spoke with Charlotte of the sales team. I found Charlotte most helpful, happy to help with all my questions and in a very friendly cheerful manner. Would certainly recommend Land of beds. Thank you Charlotte.

Great company to deal with. Julie was very helpful and informative. I was able to make a decision re my purchases without feeling rushed. Thank you very much.

The mattress we chose in the Pemberton store is nothing like what was delivered . This is not a case of a mattress being too hard or soft...it is clearly damaged. How it got past quality control is a mystery . Large camber at the sides and deep recess in the middle . it’s visible to the naked eye . My partner reported it immediately and we have not used it since a couple of days after delivery. We have been continually fobbed off . They did send a so called independent technician but he clearly stated that the tolerances were wide ranging and subjective rather than a set standard . We are not complaining for the sake of it .this mattress is faulty . A company of any standing would offer a refund or a replacement even if they thought they were right . They continually promise to phone back but never do .We have to ring them and no progress is ever made .This company expects us to go away . We are not going away . We hoped for an amicable solution but its looks like legal action will be needed to get redress. The usual standard reply that most customers are happy and that they adhere to standards etc . All well and good but no company is perfect and occasionally standards slip below the norm . In summary even the best companies sometimes get it wrong . Companies of good standards sometimes hold their hands up and admit to an occasional failing. Not Land of Beds it seems who steadfastly refuse to accept that a damaged product should be refunded. DONT BE MISLED BY THE POSITIVE REVIEWS ON HERE . LOOK AT THE RELYON REVIEWS ON TRUSTPILOT FOR MATTRESS. MANY WHICH ECHO MY NEGATIVE EXPERIENCES .

Possibly the worst service and store supplying beds we have ever visited. For over 5 weeks we have been trying to source material swatches to order a bed. No one orders material furnishings without knowing the material or seeing a sample. This store sells beds but does not have up to date swatch books for the beds it sells. So how can a customer make an informed decision on whether they want to purchase. 5 weeks ago we visited the store and picked a bed but no up to date swatch. We were informed by Charley that swatches would be sent out. We waited over 2 weeks no sign so we contacted the store and they said they would get them resent out. Another 10 or so days past no sign. Re contacted the store customer services and they spoke to the bed supplier but another 8 days later we have had no contact of any form from the store and still no swatches to order a bed. It has taken from the 19th September to the present day the 21st October and we still can’t order a bed. As a basic store requirement for any store selling material furniture you think they would have a up to date swatch book for customers to view even as the least. I contacted so called customer service this morning and they still do not have an information whatsoever. No swatch book for the store or for us as a customer to view. Excuses and lack of communication between customer service and other staff members who are actually in the same building is a joke. As for the lack of communication with customers is even more concerning. Customer service think one phone message to a customer to say they will be chasing the issue up with the supplier next week is actually customer service, that was 8 days ago.

This was our second purchase from land of beds in Helsby Cheshire. On arrival we were greeted by Charley who was very friendly & pleasant throughout our visit. Charley explained everything we needed to know before we made our purchase. We were spoilt for choice with the large range of beds they offer. We would highly recommend you to go and look at the quality beds they offer to anyone looking for a good night's sleep. Thank you Charley for all of your help & for making our visit a very pleasant one. 5 Star service once again.

Charlotte - responded to my email queries very quickly, and provided the answer very clearly. She also gave me a tip as to disposal/recycling of old mattress ( try local council disposal service ) which was cheaper than couriers charges. Excellent service.

I have just amended an on line order using the on line chat and spoke with Charley. Experienced a hassle free easy transaction and was struck by Charley’s friendly manner. We are delighted that we chose to order from this company. Keith M.

lovely staff helpfull with buying a mattress ,left us to decide on our own,spoiled for choice great experience would definitely buy from there again.