Company Details

Terrible customer service. I ordered online and have only received part of my order and have been told 'the store is sending it out in the post' .... What store?? I've been told this twice now and 10 days later still not received all of my order even though i was advised 1 to 2 days!! When you get through to their customer service department they are very robotic and jobsworth! Having spent close to £2k with Jessops I regret ever having dealt with them! It's a real shame as my local store are great and they even get frustrated when phoning Jessops customer service. I will NEVER buy from Jessops online again!

Wasted my time for hours on there damn website trying to create a photobook. ABSOLUTE WASTE OF TIME. Terrible website.

Order for 13 photos in 12x8 format to be printed using their "3-5 day service"made on 9/10/19. It is now 22/10/19 and still not received, email sent asking for details and to be updated. Reply received and told someone would be in touch, after 48 hours nothing. I've now phoned customer service and informed them to speak with PayPal as I have now had to raise a dispute in order to get a refund. These prints maybe were of no meaning to Jessops but they had meaning to me for an exhibition, the lack of communication and effort is shocking but what with Jessops facing financial administration is sadly no surprise. I will never use this company for anything ever again, and will spread the word to anyone and everyone in order to help them avoid this joke of a company. Anyone interested in using Jessops Photo for a service be prepared for ludicrously slow delivery times of the likes you have never imagined, total brain-dead airheads on the Live Chat and over the phone, no communication, no effort. Also why has there been no follow up regarding ANY of the negative reviews left on this website? You have been warned!

To be honest, I really wish I had read more of the previous reviews... To take almost two weeks to print and deliver some simple 12x8 photos is pathetic, the quality is not always true to the colours in the original photo file uploaded. I have never had a problem printing in store, this service works very well however the online price is £1.50 whereas printing in store is four times that at £6.00... I will in future be using Photobox or look for another company.

I ordered over 100 photo prints on 19th August. They hadn't arrived two weeks later so I contacted customer services who assured me they would contact the store and come back to me. Needless to say they didn't - three times. I continued to phone and they said they would reprint them (not interested in the fact that they had lost all the photos of my children). They then said they couldn't reprint them and I would have to add them all onto their website. I explained I couldn't as I had a new phone and all the photos were now only on their app and this would be too time consuming. I therefore asked them to credit/refund me so that I could repurchase them however they agreed to refund over two weeks ago and I have yet to receive any refund. I contacted them again today and received yet another basic email to say sorry for the delay and they would now process it and it will take 7-10 days. So I have now been waiting two months and still have nothing apart from unhelpful emails from them. I asked for a direct contact to complain too and this was not easily forthcoming and was then just given two names with no contact details. Shocking customer service and they don't appear to care less. Will not be ordering from there again that's for sure.

I bought a pair of binoculars from Jessops online late last year. They arrived the next day and were a good price. So far, so good. Fast forward to a few weeks ago. The binoculars became defective. As they were still within warranty, I contacted Jessops Customer Service to arrange a repair under warranty. The call handler informed me they couldn't be repaired, so I could have a new replacement pair. Once the old ones had been returned, the new pair would be dispatched immediately. There was no mention of being subject to stock availability. I opted to take the binoculars to my local Jessops branch (partly for the reassurance that once they had the binoculars, there can't be issues with them not being returned to the Head Office) The only alarm should have been, that the shop assistant was surprised Head Office had told me I could have a replacement pair and not a refund. After a week of not hearing anything, I contacted Customer Services. I was informed that the replacement binoculars were not actually in stock, and I couldn't be given a time frame when they would be. A simple call from Jessops when they realised this, would have been good customer services. When did they plan to tell me? I looked online and found a pair at the same price from another company. I called Jessops Customer Services the next day to request if I could have a refund. I was told this wasn't a problem and I would be refunded within 3 - 5 working days and whilst I was on the line was told this had been authorised. Fast forward 9 days, no refund received. I telephoned AGAIN and was told as the purchase had been through PayPal, they would arrange and immediate refund. I hadn't been told this originally, so why did they tell me now? What happened to 3 - 5 working days? I checked emails later that day to be told, as the refund was later than 6 months after the original purchase, I would have to be refunded via BACS. I sent my bank details via email and also asked to confirm that payment would be immediately and not have to wait 3 - 5 days. No refund by the following day so AGAIN I called Customer Services to be told the refund had been authorised and would be transferred within 3 - 5 working days. Heard this before? No point getting giving the call handler grief as they are simply working from a crib sheet, so I asked to speak to a supervisor/manager. After being put on hold I was told there wasn't one available, but one would call me on the number I was calling from. I specifically asked if it would be the same day to be assured it would. I didn't get the courtesy of a call back. That is an honesty and integrity issue and an example to me of how little Jessops think of their customers. It should not take me 20 days to have my refund, apart from withholding my money unlawfully. Take note Jessops, there are other company's providing the same products at as you for the same price. Keep up your disdain for customers and you will soon have no customer base. Will I use or recommend Jessops gain? NEVER.

Order placed on 27th August. They don’t have a tracking system and i should wait for 2 weeks which is fine. 3 weeks later, i emailed them “where’s my print?” They replied “ Please may you confirm whether you have now received your photo order?” Their customer service doesn’t have a clue! They don’t know if i have received it or not! They don’t even know where it’s? That’s Ridiculous! Time wasters! Avoid and save your time and money :@

DO NOT give this company your money. I was fed misinformation on multiple occasions by the customer service team and the store. I went in-store to buy a new camera and lenses where I was told by the assistant that my order would be delivered to me within 10 working days. After 10 working days had elapsed I called looking for an update and was told that they couldn’t give me an update on the delivery, they couldn’t advise me on what I should do and they couldn’t even cancel the order unless I went in store (not local to me). 3 days later I spoke to another representative who advised a delivery date which also turned out to be false as over one month later the order hadn’t arrived. Despite emails to customer service and regular phone calls chasing for an update I was left completely in the dark regarding my +£2k order and forced to go back to the store just to get the order cancelled and refunded. This is the worst customer experience I’ve ever had, definitely stay away from this company.

This is one of the worst customer service experiences I have ever had. I contacted Jessops through live chat and was told my photo book had been completed but not dispatched. I was told that Jessops would contact FUJIFILM to see what the issue is. They said I would receive a response from them the same day. I received nothing. The next day I emailed Jessops and was told a response would be 48 hrs. I waited 48hrs when my response arrived I was advised that customer service had passed my enquiry to photos customer service???? (Not sure why Jessops Photo can’t answer its customer service enquires) 4 days later and still no response!!! I have now been waiting for a month for a photo book that should have arrived within 10 days. Everyone concerned was happy to take my money but no one wishes to take ownership of their problems!!!

Dreadful Customer Service I ordered some standard prints through the click and collect service. They took my order and my payment, Then nothing... I contacted them through live chat and they apologised took my number and said someone would contact. No contact and they would not answer the phone - it rings and then hangs up. I went round to the shop and on the second visit they offered to do my prints if I brought them on a usb. So I ended up going to the shop 3 times. I am stunned by their complete indifference to customer service.

Ordered 3 10X8 glossy prints on 1st July for collection in store. This is 2 to 10 day delivery. In my naivety I though should be 5ish working days. 9th July popped in to see if they were there. No and the assistant told me he would email me when they were in. 17th July phoned Jessops main number and told they were in the store! 22nd July, collected them today Prints are very good, It just took so long

Ordered 6x4 prints of holiday photos taken on a nikon d7200 and a Samsung s9plus. Prints all came back with vertical lines, looking like a 1980s tv screen capture. Also didnt even bother to tell me they were ready, stopped by on a whim 2 weeks later. No idea why they are so garbage but not worth chasing up. Will go to professionals in future.

Terrible service! terrible staff! used first time AND LAST TIME! The staff doesn't know they job at all ! unfriendly and useless !AVOID THIS PLACE!

Purchased Tasco Essentials 10x50 Porro Prism Binoculars to then find when they arrived at home, in very small print on the base of the packaging where no one would look was the following warning. "Warning:This product contains chemicals known to the state of california to cause cancer and/or birth defects or other reproductive harm. " Nowhere on the online page does it say about the risk of cancer or damage to my reproductive organs from the chemicals they made it from otherwise I would not have made the purchase

The quality of the jigsaw was excellent, however I was disappointed that the vibrant colours of the original photo did not transfer to the finished product.

Useless service. I had made an error with the details of the dispatch address and realised immediately after and sent an email to the customer support - received no reply after a few hours so decided to call. The response I got was that a 'request will be put in', not much hope in that. The 'Live Chat' believe that it can't be changed, once ordered the details are 'locked in' ! I have personally never heard of anything so stupid, when advance notice is given yet nothing is even attempted to be done about it. Last time I use Jessops for sure.

Have used previously and been happy . Last order of their foam boards was awful. Unable to hang them as they now don’t supply fittings . Customer service was really unhelpful, basically waste of money and time trying to sort out a problem that they could of dealt with . Will not use again and would not recommend. Very poor and very very unhelpful .

I used jessops because it was a one point a good quality shop years ago but on this occasion i was well and truly disappointed by this company. I ordered a photo clock for my 81 year old mum for Christmas 2018 as it was of my mother and fathers weddding photo in the 70’s.it was 25 years ago that i lost my dad so i thought this would be a great gift for.my mum . The clock came and the photo was almost transparent but is was too close to Christmas to order another one so i did not do anything about it and gave it to my mum on Christmas Day and she was over the moon . From the fist day she put the clock up it was faulty . The second finger was going too fast and clock kept stopping.so i took the item back and explained everything and the sale person agreed it was not right . .i was told they had to contact a company in Germany where it was made and told i would get a phonecall from the shop when the Germany company contacted them the next day. As you can guess no call came.i called jessops they said said the Germany company did not work weekends .I left it over the weekend still no call.I went back down to the shop at Meadowhall sheffield and was told i have to wait for the company in Germany to call jessops back again.i left the shop but the went back in and asked them to phone the company in Germany THEY REFUSED .i asked for the details of the company so i could contact them direct and asked the sales person his name and he said NICK.i then mentioned i had spoke to trading standards and was told i should have been given a fefund because the product is faulty , after that i was given a full refund BY JESSOPS oh and his name was not nick IT WAS JOHN as the form he filled in on the computer he stated his name as JOHN team leader???? . Shame on you jessops if this continues you will have no customers left as you have just lost one more very very bad service

best friend bought a camera, faulty so he sent it back. No news of return/refund. Call centre is terrible. small claims court it is 😑 as they are not on The Ombudsmen service.

I have never left a review in my life. As a regular customer, I am absolutely disgusted by the way my situation has been handled. The communication has been awful and the staff I have spoken to and been emailing have been no help to me at all. One of the guys I spoke to sounded like he couldn't care less about my situation. I was asked politely to be put through to someone who can help me and he basically said, this is all I can do. Another I was emailing, never got back to me. So I have been calling multiple times to try and sort it out. I ordered a wooden canvas with a wedding photo printed on for my Mum and her husband for Christmas. I ordered with plenty of time. When the canvas arrived, I was shocked to see that the Husbands face has been cut through by the wood, removing his eyes from the picture. I called Jessops immediately and provided pictures of the canvas. Jessops are meant to be professionals and I would have thought, after they seen this they would not deliver and reprint the product. That was not the case. I asked for it to be replaced. They told me that I can only have it reprinted on aluminum and not wood again, otherwise I would have to pay extra. I thought that was wrong, but still I said ok, as its almost Christmas I don't have the time or money to be messing around. So I agreed to having it reprinted on aluminum. They told me that it would be sent out as soon as possible. 1 week later, still nothing. After 5 phone calls to contact, I finally got through to Jessops, they had no idea on what was going on with it. I was then told that the situation will be handled right away and I would receive an update email later that day. I received nothing. So I called again asking about it, I got told it has been dispatched and the guy 'must have forgotten to email me' Nothing got dispatched, I called up 3 or 4 days later to say its still not arrived and I would like to know where my canvas is. Yet again, nobody had any idea. I spoke to a lady on the phone and I asked for a refund. This was a few days before Christmas. There was no point as I would not receive it in time for Christmas. She said she would sort this for me right away. It's now the 3rd of January and I have still not been refunded. I was talking on the phone this morning and they said "they don't know why it hasn't gone through" I know exactly why, its because they haven't put it through. Just like they never sorted out any problems that they caused myself over Christmas. This is by far, the absolute worst service I have ever received. Its a shame as I have always been a fan and recommended Jessops to many of my clients. I won't be doing that anymore.