Company Details

Perfect, arrived quick and amazing quality.

I ordered a hardcover photo book comprising of 20, satin finish photographs. I chose Jessops after reading through expert reviews of similar services and was glad that I was able to find a 50% off code because they certainly weren’t the cheapest, however I was looking forward to receiving high quality prints. Ultimately, I was a little underwhelmed by what I received. The book is nice enough but the photographs have an almost grainy look to them. Granted, all were taken on a phone but at a high resolution, there were no warnings from Jessops about resolutions being low and, at this size they should look excellent. It also seemed that the saturation was turned down slightly, some of the brightly coloured objects in the original photos were lost. On black sections, I also found multiple white spots, like missing print or contamination. All “Ok” but far from premium

Website awful. Tried it on app first but it wouldn’t let me add any more pages after 20! Tried to message Jessops on instant chat but had a reply they didn’t work weekends despite website saying they did. Decided to try and do it on website, spent hours on it and keeps crashing on last 2 pages after spending hours putting together 100 pages, won’t let me add last two pages and won’t add to cart. Keeps giving an error message. Hopeless.

Item delivered was not what I ordered. Dispite multiple emails and Jessops saying they delivered the wrong item, they subsequently ignored my emails and closed the support ticket. I tried contacting them on twitter where they said a velvet photo book is a hardcover, I've never heard of velvet=hard. Reply to Jessops - as I said I'm in contact with your support for over 5 weeks but nothing was done.

Horrendous website. All I wanted to do was order some pictures. The crop tool doesn't work, you can go in and crop but then can't exit out of the popup! I've tried accessing the account on other devices, and from these, the project doesn't load, just says temporarily unavailable. Even tried creating a new project, but going into my photos, there's no option to say you want to print them! Just download or delete! I've given up and gone with BonusPrint. Its a shame because I've read great things about your photo quality, but you make it impossible to order.

Placed a photo print order for 46 photos all 5''x5'' and received them quite quickly which was great until i opened the pack of photos. All photos bar one were all different sizes which was very disappointing to say the least! the photos were for a photo/scrapbook gift which then couldn't be gifted as no photo's would fit. the photos were for someone who has been really effected by quarantine so a photo album was to try and help them mentally when they feel so isolated! Disappointed is an understatement.

I was told by email that one of my special orders (a hot water bottle) was in the store ready for collection - but when I called in it was not! In fact, it took another 2 days to arrive. And on my previous order, I was not sent an email advice at all to let me know that my photos were ready for collection. I called in anyway after 5 days and they had been printed on the day of my order, 5 days previously - but no message was sent to let me know!

thank you for excellent customer service at the Bromley store (london) to the team was fantastic iddris joel and jordan .

Ordered prints and they had big thrumb prints on them non existent customer service dont bother with this company

I ordered an aluminium photo plate and have heard nothing other than many advertising emails in the 14 days since the order was confirmed until this "please rate our service" email. I tried to call customer service and the office is closed and the email address doesn't work. I am very unhappy with the service I have received.

Haven’t received an update regarding my poster being delivered to store for pick up, called the shop and they said they have no record of my order on their system despite money coming out of my account and the order being in my order history on my Jessops Account.

Excellent product and super quality. Both items were delivered well within the promised timescales. Absolutely delighted! The only negative was the complete lack of communication - I did not receive a confirmatory e-mail at the start, nor any updates on dispatch or anticipated delivery date. I could only keep a rough track on progress by logging on to check the order history. Apart from that glitch, fabulous!!!

Made an online order with Jessops on the 3rd October of a number of digital photo prints on Matte and 1 art print. Went to collect the prints when available on the 8th October from Meadowhall as the cost of postage was £10! Got the photos and print home to find that only 4 of the 70 digital prints I had ordered had been printed on Matte paper and the rest on gloss...and the art print was covered in creases due to the triangular tube it had been put in and rolled properly. I emailed customer services on the 9th October as I did not want to make a trip back to Meadowhall, especially in our country’s current state, and got no response for days, so I then used the online chat (on about the 14th October) and the person that I spoke to was incredible, so helpful and understanding and said she would re order all the prints and get them sent out to me straight away. I can’t praise her enough for what seemed like great customer service and this is the only reason this review gets any stars! A few days later another art print arrived as promised, not brilliant but better than the last one. I don’t think triangular tubes help if things aren’t rolled in them properly. Unfortunately though I still haven’t received my 66 photographs in Matte and it’s now the 27th October! I’ve contacted customers services again via email but yet again no response.

Really nice print. I've had prints from digital shots printed over the years with varying degrees of satisfaction. I have to say, though, that whether it's on a canvas on frame or on fine art paper, Jessops has always done a brilliant job. This one is no exception and is going on the lounge wall.

Very professional looking product, very happy with it, good value for money

Easy to make order on line, good description and ordering easy to understand. Communication about order via email was excellent and kept me up to date. I chose to pick up in store- friendly, polite and helpful staff. 5 star service I will be using again.

I purchased an apron with a photograph on as a present for a friend. It was easy to order and arrived in a couple of days. I am delighted with the apron and I know my friend will be “over the moon” !! Many thanks I will certainly use again.

Getting fed up every time I try to place an order when I receive an email for 50 percent off only for the promotion code not to be valid at checkout. SAVER50 being the most recent. It is also not made clear that if your order is over £50 you won't receive free delivery. Apparently this is not valid for Jessops photo. Also why do the price of products differ depending on whether I place the order on my mobile phone or do it on my tablet. I think the last time I actually got a promotion code to work I had to place it on my laptop. I contacted help but just received a generic email which was of no help. I wish Jessops would sort this out as the quality of photos are very good.

Able to create a lovely photo book, but receipt for my order didn't arrive. Room for improvement on the website - would be better if you could spellcheck text, and get rid of confusing messages about blank pages when they are filled.

Photos were printed at supersonic speed and collection was pain-free! Really pleased with the prints too.