Company Details

Thank you Becky for your support in my request! 🙏 My order was lost and she helps me to find a solution I love my plushes

Becky are responsibility and quick response person, I’m very with this customer service

I would like to express my appreciation and thankful to Dilailah regarding on my lost order. Her patient and thoughtful to customer is an important part to a worldwide company. It is such a pleasure to have her to assist me and lucky to Jellycat have employed her. Best regards, Clarisa

I have purchased three Jellycat bag chains, and I am absolutely in love with them! It's incredibly cute and the quality is excellent. The packaging was secure, ensuring it arrived in perfect condition. Although there was an issue with the first shipment, I contacted customer service and they promptly expedited the second shipment. The second delivery went smoothly, and I received my item without further delays.

Daisy was so lovely and helpful throughout and ensured that the issue was resolved asap. Thankyou so much!!

Great and professional service

Becky provided the most amazing customer service, can’t fault the service at all. Very helpful and query resolved quickly. Great customer service and will definitely be shopping again.

Contacted customer service after not receiving the parcel and Dilailah was really quick to reply and to organise replacement. We have now received the Amuseable and couldn't be happier. Thank you

Peluche de grande qualité. Très bon suivi de la part d'Annie. Efficace, très courtoise et à l'écoute, Je recommande vivement cette entreprise.

The customer service is spectacular. I ordered a jellycat for my birthday on November 5th (I believe), but unfortunately it had not been delivered in my mailbox, even though the delivery website claimed that it had been. After some talking with a local postoffice, I proceeded to reach out to Jellycat. They responded quickly after only a day and provided me with the help that I needed. My order is being replaced thanks to the person I spoke to, Dilailah. Customer service is fast, lovely to talk to, and very polite. I will be ordering again!

I have had a good experience with Jellycat in the past month. I was my fault to put an incorrect deliver address when I submitted my order on website. So I contact with the customer service immediately when I found this mistake and got a speedy reply from them, the customer service (who’s name is Annie) gave me invaluable help, they told me that the shipment would be return to the sender due to the wrong address and I would get my refund once they confirmed the return. Then I did another shipping with the correct address, however, what surprised us (both me and the customer service) is that the first wrong shipment was finally delivered to me! So now I have double shipments! And anyway we kept in touch with each other before the delivery issue been solved, the customer service still refund me the first payment, so kind of them. I really appreciate it!

Nicky was very helpful I was trying to track my order but didn’t have the correct email entered and she was very quick to help rectify my mistake.

Nicky was absolutely helpful and amazing, she is amazing!!

Unfortunately the item I ordered from Jellycat last weekend had got lost by Royal Mail, but Nicky was very helpful in ordering a replacement to be delivered as soon as possible :)

The company was very responsive and offered a great solution.

Jellycat is an excellent site where you can buy original and very soft plush toys. In addition, the Customer Service is fantastic: kind, helpful and very friendly. Belive me, all Customer Services should take example from Jellycat Customer Service! In this regard, I would like to publicly thank Georgina: I had problems with the delivery of an order and she was able to resolve everything with extraordinary professionalism and kindness. Congrats, Jellycat on your wonderful staff as well as the wonderful products! Thank you so much, Georgina!

I put an error into my email and the hell i received was the best from a business in my life

Item is great m, can not fault it at all. However the packaging has ruined the surprise for my daughter’s Christmas. She does not usually have a lot of money spent on her and this was something she really really wanted. So we paid the expensive price for it. It a was s delivered in the brightest bag with branding all over it (on a Sunday the. Everyone is home 😔). She knew straight away!! Please can this company have a discreet box selection. Or something along these lines.

I have great customer service from Suzanne, she is brilliant!!

I spoke with Josie yesterday at jellycat as there was a problem with an order I placed , she was very helpful and solved the issue for me very quickly and further to that my order arrived the next morning (today) much appreciated thankyou