Company Details

What a joke. They slip in a discreet notice on the invoice saying Celotex (The best) is not available and they are substituting for a less known brand which is cheaper everywhere else.... but, surprise surprise, on their site... where it is more costly..... so no discount. Their cancellation terms directly conflict with UK consumer regs and they charge for cancellation ( illegal) and collection ( usually illegal)... AVOID THESE DROP SHIPPERS! To all consumers.. It is illegal to be charged a cancellation fee for goods bought online. Do not pay this crowd a penny, yo can cancel up to 14 days and do not need a reason Reg 29 of CCR 2013! I will procure celotex from another supplier and charge back to these people the difference.... OH YES I CAN! In addition, their terms and conditions were written by someone who has absolutely no clue as to UK consumer law... or indeed logic. Completely and utterly unenforceable on every count... Yes I did say 'count'!!! Anyone else (including trust Pilot) notice that Insulation Hub trust Pilot reviews are almost all given by people who have made no other reviews, for anyone??? Bit odd ? Anyone wonder why it is not possible to see or leave a Google review for these people?

Yogi was very helpful, managed to sort my delivery within few days of placing order. Would definitely recommend!

Insualtion Hub was very helpful. Next day delivery and very competitive pricing.

Ridiculous company, ordered some bits then cancelled the next day as I found somewhere that could deliver much quicker than their quoted timeline (time was more important than money for this job). Fair enough, a £25+VAT cancellation fee, not going to moan about £30, just want the materials. However, were on working day 15 and still no refund. I emailed to say I would be contacting my credit card company in the morning to do a chargeback and with a few minutes have an email to say my refund was completed today (more like just now as they were trying it on). So, if you order from these guys pay by credit card for the extra insurance as they seem to want to hold on to your money if you dare cancel your order!!! Never again.

Was looking to place an order for house wrap from Insulation Hub. Had a few questions so gave them a call and the team were really helpful, answered all questions and sent out the item next day. Item arrived in perfect condition.

After using a different supplier for the last 15 years, I was told to try the Insulation Hub. First order, same day delivery, and by far the best prices I could find. Yogi took time to explain everything and find me a suitable delivery time. Yogi is an asset to the business, giving clear concise information. Fantastic service.

I use insulation hub regularly for many things my local merchants do not stock, there prices are competitive and with free next day delivery on many of there products it a win win.

Great Customer Service. The Lady was professional and straight to the point with advice. Definitely recommend this company and to top it off fast delivery. I will be using them again in the near future.

Fast and efficient service! Great Customer Service. The young lady assisting me was very helpful! Will definitely use insulation hub again!

An excellent customer service. They are very friendly and helpful. I highly recommend them to everyone.

Very good customer service, friendly and polite

It was a great experience buying from them. The delivey and insulation went very smooth. They were very considerate with our wishes and had no trouble. Can only recommend their services.

great customer service and product was delivered in brand. new condition will use them again

Very fast delivery and great customer service by admin will use again

Very rude woman who was very unhelpful. Bought elsewhere.

Brilliant service and very helpful . Definitely would recommend this company. Cheapest quote and free fast delivery..

Helpful Company and good price: We live in a tricky area to deliver to. After some back and forth we managed to organise a drop in a lay-by near our house. The driver called us and we got the delivery bang on time and this was within a couple of days of confirming the order. Will use them again.

Excellent service, nothing was too much trouble for the sales team and delivery driver. Initially there was a bit of doubt as to whether the driver would be able to get his lorry to our property as we live down a small lane. Explained to the sales lady that we had had previous deliveries by lorry without a problem. Google maps can be confusing at times. Delivery made on time with a phone call letting me know time of delivery. Driver using his forklift made short work of the fifth metres up our lane and placed the insulation where I wanted it. Will most recommend this company for their products on both the price and their marvellous service.

Excellent service great products at a good price. Arrived on time and better than I expected

Used insulation hub multiple times and service has been consistently good. Dispatch and delivery very fast and prices extremely competitive on the items that I needed.