Company Details

Customer service was faultless in answering my queries and questions over a couple of days before my purchase. I will be buying from again soon.

Excellent service, insulation ordered at 10am and arrived next day. Good prices and quality materials. Conservatory much warmer now!

Fast and reliable delivery would highly recommend

They were efficient and provided excellent customer service. Maintained excellent communication when I had any queries. Delivery was fast, would definitely recommend to friends and family.

Absolutely amazing customer service. When I needed something sorted out asap they were ready to help! Would definitely recommend

Great customer service and time keeping ! Would definitely buy again!

The customer service team was excellent, they helped me with all my queries and fast delivery. Would definitely recommend.

Great fast and reliable delivery would highly recommend

Great customer service! All product enquires were answered very quickly. Order process was so simple and delivery was on time. 100% would reccomend

Lovely customer service always happy to help would highly recommend to others! Also fast delivery. Do check them out for good prices and quality work!

Placed an order with this company was really fast and efficient. Customer service is highly rated and always delivered on time. Have order few times with this company now highly recommended!

Great customer service with fast delivery! Would highly recommend them.

Avoid, some of the worst customer experience ever, it really held up my building project. The story... I placed the order after asking someone online and being told it would be with me in 2-3 days. I then a little later got an email explaining it would be delivered 6 days later, which was too long for me as I had plasterers starting. I contacted them through the website and then was told that you could get it to me for Monday (I placed the order on a Thursday), Monday came and went and then I contacted them again to find out that it would be Tuesday. This was OK, but on Tuesday I contacted them again to ask what time it would be, only to be told that you didn't have it and that the next delivery date would be Thursday unless I wanted to pick it up myself (60 mile round trip) on Wednesday. I then asked for the place to pick it up and again, heard nothing. That was when I canceled the order completely. It was the worst experience I have had buying online, was constantly told lies, and not contacted back when I had asked. The icing on the cake was on Friday, I got a call from a delivery driver asking where the property was as he was close but couldn't find it! I explained that the order had been canceled a few days before!

The website was easy to navigate, ordering was simple online. Communication was great and I received delivery updates. I was really impressed that they were able to deliver my order on my preferred date. Delivery was excellent. Excellent service!

Super efficient with incredible organisational skills. They delivered our order within 24 hours and managed to organise an add-on order without extra charge. They understand the urgency when something is needed on-site and will go the extra mile to help you. 100% recommendation! Thanks for your help guys, you rock!

I was very pleased with the service that I received from Insulation Hub. Niran made sure all my requests were met swiftly, answering any queries I had with no hesitation. I will definitely be recommending Insulation Hub, do ask for Niran if you get in touch, you will not be disappointed with the customer service he provides!

Really good communication and help from the guys at insulation hub, untill they get your order. After that it changes, I order d and specified the requirement of a hi ab, as there was a fence to lift over. Delivery arrived, no hi ab, only a pallet truck. Long story short that means 3 tonnes of timber n you see to be moved from the driveway, so that the delivery could take place. Wasted 3 hours of my time. Shame as the price was good, I will not be returning. Called the company, spoke to a manager (Ben redhead) who stated that I didn't request a HI Ab on the order, which was incorrect as I have an email directly from him, stating on it that the hi ab requirement has been added into the order. The delivery driver from SIG, whom the order was outsourced too, couldn't have been more helpful, even his boss called me afterwards to discuss the issue.(which was nothing to do with them, it was an issue with insulation hub) He advised I should seek compensation from Insulation Hub, either directly or via my credit card company. He then went on to offer me a price for the same order, direct from themselves in the event that insulation hub do not offer compensation, he advised I have a right to cancel and have the order collected. We shall see what insulation hub say, if they call me back. ***UPDATE*** After a further call , making the company aware i was out of pocket around £170 on the order, plus a week behind on building work and around £800 in wages to builders i was offered a mere £100 as a gesture of goodwill, despite me been out of pocket much more than that. I was told id get a further call back after further discussions with management. The £100 offer was refused, my review will also remain despite been asked to remove it.

Good service, very quick to respond if you have a query!

Proactive and great follow up - voluntarily covered my order with higher value stock when part of it couldn't be supplied. Great service.

Very happy with the service. Ordered ybs and came no drama. Will be using again.