Company Details

Fabulous service from Ceri-Ann in customer services who sorted out my query quickly and efficiently and kept me up to date with my delivery.

Over the last 10 to 15 years we, as a double glazing company have used IG Doors & Truedor with endless problems with, locking mechanisms, colour fading, leaking cassettes and doors delaminating. The aftersales used be quite good until you go over the 2 year bracket where nothing seems to be covered. I'd stay well away from their products. We'll be taking our latest complaint to the ombudsman as their doors are costing our company a fortune in replacements.

We have a new build house with a composite back door supplied by IG Doors. They supplied the door with a two year warranty. Within 3 years it bowed at the top and the frame around the window is dropping off and water leaks through under the glass. It is very poor quality. Customer ' care ' stated that it is out of warranty and to use some sealant. Our neighbour has had the same issue with the bowing of the door.

David Wilson home who are a premier housebuilder however I am sure they don't appreciate the image the IG Doors are giving them. Several times I had the DWH fitters out to get the door fitting right and staying put and then after 3 years the locking mechanism failed. The worst part was contacting IG who couldn't give a toss because they only offer 2 years warranty, such is the faith in their product. They were polite but have obviously heard it all before and were only interested in saying "no" from the outset and blaming DWH for doing it wrong. They were happy to quote the £80+£20 delivery for a replacement locking mechanism though. Thankfully we got it working again with some work on the door but I felt compelled to warn others about this low quality products, and it looks like I'm far from alone. Avoid these cowboys.

Had their composite door installed in my new build house. Unfortunately the door is a complete failure after only 2.5 years. The edging strips have delaminated, which means the door is unusable. At a cost of £600 plus, I would expect it to last a lot longer than just 2.5 years. After contact with their customer service, the advise was that the guarantee is only for 2 years and 3 months and in any case if it was in guarantee they suggested that the door was stored wrongly before installation. How would they know this? And how is an external door supposed to be stored? And what if it wasn't stored? What if it was installed straight from delivery? In any case, apart from my door being out of warranty, the guarantee is worth absolutely nothing based on the excuses they provided. For what it's worth.... judging by other people's experience and poor ratings, my advice is to go with a different supplier/manufacturer. It's a fairly expensive purchase that you would expect to last more than just a couple of years.

Superb service from Michelle Garcia and Daffyd

From start to finish Michelle Garcia was absolutely amazing she made it so easy, from time to time you will get issues with products its how customer service deals with your complaint, I could not of asked for it to be dealt with it any other way, thanks Michelle it's much appreciated,

Well, it has taken quite a while to get sorted but we have got there in the end, I am looking forward to receiving the correct missing part for my door. A great little video was sent to me also which is very helpful. Thank you to Nadia and IG Doors.

Michelle Garcia was very kind and accommodating with following up on some issues I had. Great customer care.

I was very happy with customer services who were really polite and helpful.

My IG door needed a new multi point mortise lock as the old one failed and we could not secure the door. Ceri-Ann in the customer service department went above and beyond to sort this out. She checked that we had ordered the correct like for like replacement and spent time to go down to the delivery department to ensure that delivery was next day for us. She then emailed us to let us know an eta for delivery and then emailed to check that we got everything ok and that the door was sorted. Excellent customer service, we need a new garage door shortly and will be in touch with IG again to buy from them due to their excellent service.

Friendly, knowledgeable and helpful staff. Always happy to assist and help in an emergency situation. Go the extra mile for you without question. Pleasure to deal with.

Our lock failed on our 5 year old door. Ceriann at IG doors most helpful and friendly and new parts ordered swiftly.

I deal with IG Doors on a regular basis, they are friendly, knowledgeable, helpful and will go the extra mile to help resolve a problem, here's to our continued working relationship

Great help from Jodie and her colleagues in customer services: After the lock in my front door failed and outside of its warranty period, Jodie was able to look up what my door and lock were and provide me at cost price a replacement lock by return and the name of a locksmith that I could contact. This help was really appreciated at a time when I have a number of other challenges in life.

The thing that makes IG doors so easy to work with is not only the doors but the additional service they can provide . If I have an issue with any door I have ordered they will quickly and without fuss help me get any problems sorted out. They will help me through the ordering process and help explain to me all the specifications of the products they offer.

The door was fitted to our David Wilson new build home. Just under 3 years old and has been a constant source of issue. On countless occasions the door has refused to open from either in or outside of the door. Serious fire risk should the door not open in the event of a fire. Lock barrel changed twice but the issue continued. Whole lock mechanism changed along with barrel but again the issue of opening door continues. Obviously some type of design fault or poor quality materials used in construction. I do hope we never have to leave the house through this door in an emergency.

The difficulty was identifying the type of front door and then finding suitable spare parts to replace the glazing cassettes. Since the manufacture of my door, there have been two modifications to the cassettes. The original is obsolete, and current cassettes do not fit. The solution is to use the immediate cassette design. Unfortunately, the wrong cassette was delivered, and this had to be replaced with the correct versions. I give 5 stars because the problems were resolved efficiently by IG Doors. They are pleasant people to trade with.

From time to time, in life, things don't go as expected. For myself and my client, it was what appeared to be a faulty door. After the initial contact made with IG Doors, they were able to take full control of the issue, contact my client, arrange a site visit, determine the issue and fix it. Regardless of where the blame was, there was no malice, no drama, just fixed and done. To make things even better, IG Doors then arranged with the homeowner to attend site and make the final rectifications on the supplied door. Not only am I over the moon, my client also is and in turn the homeowner. No one likes problems in life, but they do come along and you learn very quickly which customer service teams are the best. IG Doors excelled in all departments. I order a lot of doors, from a lot of companies, IG Doors was chosen by my clients architect. Until this point I'd never ordered a door from IG, but I'm glad I did, as they absolutely smashed it with the service and aftercare, couldn't fault them at all. Looking forward to working with IG Doors in the future should the need arise, but until then, keep doing what you are doing as you do it very, very well. Much appreciated.

Had an issue with my front door, IG Doors engineer Roger attended and replaced my slab for me, the service from start to finish was fantastic from everyone I spoke to in customer service to Ruth who booked the appointment for me. My new door looks and works fantastic.