PO Box 6139, WV1 9RQ, Wolverhampton, GB
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
QUICK AND EFFICIENT CUSTOMER SERVICE, AS SOON AS I SENT MY REQUEST IT WAS DEALT WITH WITHIN THE HOUR, EXCELLENT SERVICE
Recently started using and going well so far. Good idea for a small charity using vans for transport. Not quite 5 stars as would be better if I can update our account without having to contact them by email as this causes a delay.
Complaint! I have had one of my work vehicles rejected from a Shell garage at Pickets Cross, Ringwood, Dorset. They advised that they won't accept your Fuel Genie + card. I have spoken too your customer that advised that the Shell garage should accept the card. After 5 minutes of advising Kam, at your CS, that they wont accept the card, even after I phoned them directly which they confirmed they don't accept FG+ cards?? His response when I asked him to make contact with them that he was too busy?? I asked to put through to a manager to discuss this further and advised he couldn't. Not to sure what customer support system you are managing but absolutely shocking treatment, expected better. I will now like my account to be closed as you are misleading companies advising that the Shell garages on your App are all accessible and they are not, further more your CS is shockingly bad. Send me details of my account closure as I will take my business else where.
App works great, I know what I've got to spend on my fuel card every month. It also shows what petrol stations are around me.
Quick and very useful
I got the response i needed but what was impressive was that it was very quick and efficient
Fantastic quick and efficient company that’s helping us grow our business. Can’t fault them on anything
Quick response
Fab fuel card
simple to deal with and prompt
Professional! Thank you!
I have had cards declined even though my credit limit is well within what I spend and I still don't know why.
Needed a credit limit increase on the card; emailed requesting this, got an affirmative reply within the hour. Great effortless service
Prompt response, prompt action!
Fantastic customer service and superb support
Customer service has been very prompt since opening up our account, very happy
We have always found FuelGenie very helpful and efficient
Really good service and customer service quick response
Filled in an on line form and it was dealt with within a couple of hours, excellent customer service.
Easy to set up and very quick to reply to messages
