PO Box 6139, WV1 9RQ, Wolverhampton, GB
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Excellent service and lots of stations to choose from
Great company makes life much easier
Requested a credit increase and it was done quickly and efficiently. Very fast and impressive service.
Simple to use, no fuss with detailed VAT invoices that simplify my business fuel expenses.
Quick response to my queries and needs. Thank you.
Very easy to use and perfect for business 👍
Spoken to customer services a couple of times during our time with Fuelgenie and always seem to get rude Reg on the phone. One of the main reasons we're currently looking to move is a lack of care for retaining customers.
speedy response and got what was needed
Great customer service
Customer Support Administrator very helpful
I cannot believe how many times she has to apologise for your errors Total disorganisation, and Jenny is accounts doesn't even know what emails she has sent....
Yes this is very good and maybe best fuel Card! But 1 thing! I didn't use many years my Account. But was about £45 advance! So. They are just closed my account and stolen money. Now I have £0 in advance! Sorry 1 star.
using the APP i have control over my account and when it was clear i need to up our credit limit it was a 5 minute job m done dusted excellent
Absolute rubbish constant charging , if you miss the direct debit 50 quid charge constant direct debits flying out the account with no explanation cancel my account you can’t meet the demands !
I wanted to go from a UK Fuels card to fuel genie as I’m not receiving great service from my current provider. I have good credit history with uk fuels and credit in general but everytime i apply for a fuel genie card, i get declined. Customer service is non existant with fuel genie by the looks of it. Cant even reply to emails.
Upgraded from a fuelgenie card to a fuelgenie+ card so I could use Shell stations. My 3 local shell stations are on the app stating the card is accepted. After putting £123 diesel in my vehicle one said the card is not accepted. I insisted it was on the app so they tried to process the card and it was not accepted. Queried with the station manager who said they were a franchise station so they could not accept. I telephoned the other two stations and spoke to supervisors and both said it would not be accepted if I tried to use it at them. Emailed and spoke to Fuelgenie approx 3 weeks ago who said they would get their rep to follow through and advise me. I am still waiting thus planning to cancel my cards.
FuelGenie offers an excellent service. I have had an account with them for many years and would not hesitate in recommending them
Very useful and efficient way of keeping track and for HMRC records. I find it really beneficial.
easy to use and straight forward
Excellent 10/10
