Company Details

Jennifer was an absolute pleasure to deal with. She allowed me and my children all the time we needed to find what we really wanted. She moved carpets and gave genuine advice about our options. Thanks Jennifer !

I am happy with the rug. A little disappointed with the deal. If I purchased online, I could have got a 10% discount. However going through the actual store, they could only offer 5 %. That’s a bit unfair especially on the store who did all the work finding the rug and explaining to me all about the rug. In the end I purchased through the store to reward them for their quality work. I can see that there would be other customers who would have just purchased online meaning the store would have missed out on the sale although doing all the leg work to get the sale.

In store attention (Maroochydore) was good (but understaffed at time). Information, and product knowledge, was good and when the extra yards to source our rug. The promised emailed copy of the invoice did arrive and i phoned after a week to receive the copy (which was promptly sourced and emailed). The initial communication regarding delivery was good but the time of delivery was advised as 9am-11am. At about 11.30am I rang the Maroochydore store to confirm the delivery, which arrived about 12.15pm The delivery person was apparently not happy with the single flight of stairs. He could have been more pleasant.

The sales team at the Tingalpa store had exceptional knowledge of their products and provided top notch customer service. We are thrilled with our rug and have recommended Cyrus to friends.

Gave us a great deal and was very helpful. We love our new rug

Great selection to choose from. Very affordable. Bought 2 rugs. Took my sister in with me, she purchased one too! Lucas served us, extremely professional and friendly,on both occasions I was there.

Good service by staff, lots to choose from.

On the First of August I visited Idalia Cyrus Rugs store. I found the sales person, Dilmi, very friendly and helpful in making my decision. She spent her time to show me what was available in store. I have decided to buy Egyptian Rug Phenix for my kitchen. When I have seen how nice it looks in my kitchen I decided to buy small one which wasn't available in the store. But that was not a problem Dilmi ordered the rug for me and after 3weeks I got it.Thank you Dilmi for your fantastic service. Thank you Cyrus Rugs Idalia for looking after customers. Barbara Klamka

I am very happy with my new rug purchase. A good shopping experience.

Staff were very helpful, listened to what I wanted and guided me to fill the particular need so that I am very satisfied with my purchase. Will definitely shop here again.

Fantastic rug, fast delivery. Couldn't ask for better.

Thank you to Katherine for being spot on in assisting me choose the perfect hall runner for my mum’s place. Katherine asked some very pertinent questions and I walked out with the perfect hall runner. Then with some additional information provided by Katherine I was able to get the matching rectangular rug for the lounge room the following week. Great service from Katherine the first time and Cassie when I went back for the second rug. Thumbs up big time.

Exceptional service! We came to get rug for our new house and Naam been very professional, helpful and patient with showing us the sizes and helped us with the colors coordinating as well. We highly recommend to go and visit the store. We will be recommending to our family and friends. Very pleased with our purchase.

Very friendly and helpful staff

Very efficient service. Extremely happy with rug at a good price.

Very professional gentleman and good prices. Excellent selection of stock.

i had previuously purchased 2 mats from your townsville store and i wanted another one the same .. i ordered the exact same mat online. when i received it it was 40mm shorter than the others and not as advertised 50 x 80. i phoned and spoke to someone and it was going to be a hassle to send back, also the ones you had in stock were also shorter than they were supposed to be according to the back of the mat . very dissapointed especially as i had just ordered another mat worth over $600 .

The service, and advice, we received was excellent. We were shown various examples of the product we were looking for before actually choosing what we were wanting...and we never felt pressured to actually make a purchase.

Friendly service. Thank you Nalim.

Beautiful rug delivered to our door. You made it so easy. Thankyou