Company Details

Good helpful service & knowledge from Mark in Rockhampton. Ended up saving a few bucks with my final rug selection of a "Love Modern Square abstract Blue Sapphire rug" as well. Blonde girl was nice also.

I fell in love with one of the rugs and Natasha was so patient with my husband and I 5 visits to the shop to decide to buy the rug. She knew her product, and was delightful; professional and fun.

Thomas from the Maroochydore store was very polite and helpful - bought 2 large rugs, one was in stock and one arrived 3 days later. Very happy with the service and quality of the rugs, they look terrific. I would recommend this business - ask for Thomas!

Staff were very friendly, helpful and accommodating in assisting me to choose a rug. They were also very knowledgeable about the rugs, how they were made and the region they came from. It was very helpful being able to try the rug in my home first before purchase. We love the rug we chose it, is a beautiful addition to our home.

Great service. Thank you very much.

We purchased several rugs at the Morayfield store and explained upfront that the third one was one we were unsure of. We also advised that we were unable to collect for several months and that we did not know if our circumstances would change. Being pressured to buy on the day in order to lock in the sale price and that the change of mind policy would ensure that we could downgrade the rug if necessary, we purchased. Our circumstances changed. When I called to get a refund for the rug we -never even collected- I was told they couldn’t do refunds there but that I needed to contact head office and explain the situation so they could put it through. I just got off the phone with the Cyrus rugs so called ‘manager’ at head office. He was extremely rude, unprofessional and very unpleasant to deal with. He initially wouldn’t even accept feedback that his employees had neglected to provide me with accurate information and insisted I had made assumptions. He belittled me and disrespected me. Even when I asked him if we could choose a cheaper rug and get a partial refund there was zero tolerance for me even asking the question. I will never again do business with such a dishonest, rude and badly run brand.

I purchased a fax cow hide rug in black and white the assistant helped me find a nice patterned one and was very helpful in every way

very good service, found what I wanted

Helpful with replacing a rug we no longer liked for one we were much happier with.

Awesome customer service and good quality rugs

Nalin was very helpful and had great advice on colours & ideas. Great experience & will definitely come back.

Darin is such a wonderful rug consultant! His polite yet fun-loving personality makes choosing a rug (or two) a fun experience. His eye for detail and immaculate customer service is second to none. The store had a solid range of products and we found the perfect pieces we needed to complement the rooms we were furnishing. Thank you so much, Darin, for helping us choose our rugs this afternoon. We highly recommend this great business :)

Very helpful service and quallity for price!!

Value for money.

Best customer service ever. The Girl at the Browns Plains store is amazing and so helpful. Have just bought my 2nd rug from there and took my daughter there after she couldn't find anything she liked elsewhere and she bought a great large rug there.

we recently ordered two Soho Green rugs 270x180 and our experience with Heather was pleasant, and found her most accommodating. Heather did her best to track down their locations and managed to find us two identical rugs. Heather has good interpersonal and communicative skills and is an asset to her employer. the only disappointment is the extensive waiting period of six to seven weeks. We have yet to see the rugs to review then.

Best rugs we ever got. The service by Heather was amazing.

Service was great. The young lady did everything she could to help me find my special rug. Once chosen, she rang the warehouse and had it brought up within the week. Thankyou, we love it.

Amazing carpets with topnotch quality and customer service. The browns plains store had a really nice customer service person.

Great range and fantastic service from heather. Will be returning for sure.😜