400-408 Old Durham Road, NE9 5DQ, Gateshead, GB
Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.
My wife bought a premium mouse product at a premium price from Computer Orbit Ltd through Amazon. It lasted less than 4 months. Returned at my expense under warrantee to Computer Orbit (they refused to pay) but we were refused a replacement, refund or repair because the product was "dirty" and therefore they were not wiling to test to find root cause. The only options they offered me were binning it or I could collect. They weren't willing to post back even! Unfortunately living in Surrey meant collecting from Newcastle was not feasible. Complete lack of empathy or good will from vendor who clearly needs some customer services training. Update: subsequently filed an Amazon A-Z claim and won receiving a full refund from Amazon. Shame on Computer Orbit!
