Company Details

Great customer service and high speed

Prompt acknowledgement of problem and kept informed as problem resolved a few hours later

Initially was disconnecting every 30-45 minutes but the customer service was great and they had a new router out in 24 hours and has been super fast and reliable ever since - big 👍

The installer was friendly and very efficient. Very easy and helpful communication via WhatsApp and the internet as been working perfectly since the installation

I called Clearfibre about a recent upgrade to my broadband. I got straight through to a real person who listed to my issue, resolved it pretty quickly and made me feel like a valued customer. Doesn't sound like much but we've all been there with large national/international companies where you ring for ages, get through to bots or call centres clearly in another country - customer service like this will really influence my decision to stay with Clearfibe.

Great service with efficient and quick installation. Engineer did a great job and cleaned/hoovered up before he left. Great value for money. Would highly recommend.

Excellent broadband with great customer service team! Thank you

Great Respond

From start to finish it went great. Managed to get an installation date aligning with our move in date, slightly change its time after booking too and the customer service were very responsive throughout. The engineer was friendly and he tried his best to get the line active same day - which he did manage too. Haven’t had any issues since installation (about a month now). One “downside” is the provided router, don’t like zyxel. it’s not the most reliable so I will just use one of old meshes instead.

Josh from ClearFiber network came in to fix one problem and 2 more poped up since this one was reported and he looked at other problems, sorted them out and now we have very happy tenants that expected problems to be fixed next week… Thanks Josh an amazing customer service and fast work! We hope to have you again

Great internet speeds never once had a problem, I’m a PC gamer and I’ve never had one iota of a problem. Tom Shaw who has dealt with my package is an absolute legend and a credit to the company for his Customer Service Skills. I will be renewing for another year, can’t fault Clearfibre.

broadband keeps buffering.

In the activation email, they gave log-in details (the SSID and *password* to log in to my wi-fi) after trying several times and it not working, I called support...and they told me the password was actually the "Key" on the back of the router itself that I use as the password! Such a simple thing that could have been cleared up, but no... I would have kept Toob if I could have.

So, I was a little skeptic after reading mixed reviews from people who waited ages for their connection to go up but I have to say I am so happy I changed to ClearFibre. Customer service was really fast to answer enquiries and the whole process was really painless. Will say tho I did have to contact them directly in order to schedule the installation as opposed to getting an update from them, but really nothing major and they sent someone to install it in couple days. Fastest internet I’ve ever had 👌🏻

No customer service and internet keeps cutting out

Sadly WiFi is on and off, dozen times a day /night. Every day. The same issue in a different apartment. No, we don't have many devices connected to WiFi.

Always had great service with clear fibre, and Tom was great in helping us set this up and renew our contract! Would definitely recommend

Process was straightforward and easy to setup

Wonderful service and high speed Internet

Great customer service so far. Josh came to install our internet and went above and beyond to get the hub in the place we wanted it. Really appreciate his help getting us online!