2e Ijzerstraat 6, 3024CX, Rotterdam, NL
Chillhop Music is the leading platform and label in lofi hip hop and jazzy hip hop. The best and chillest beats for working, studying and relaxing. New releases every week as well as our 24/7 lofi radio livestream.
My 3 year old is the biggest Chillhop raccoon fan. She’s so excited to use the stress ball and keychain in her dollhouse!
I ordered three stress balls, the key chain, full size plushie and pin set. Got the plushies and pins, but only Recieved one stress ball... They're super cute and all. Please send the rest of my order.
I accidentally had my old address as delivery address. After writing an email to the shop they responded and sent my order to my actual address. Very happy overall
Great customer service. Received a faulty product, but was responded to quickly after my complaint. I have been shipped a replacement copy quickly.
Amazing work quality vinyl pressing, and fast international shipping! Thanks!
Again these great guys came through! An album I have loved for a long time was once again, searched for, found, and is now on its way to my home to be played on my record player. Chillhop music and their customer service team are just the freaking best! I train CS reps for a very large company and I have shown them screen shots of my experience with you guys so they can learn casual, friendly and efficient customer service. You guys set the bar really freaking high, 😂 All the best! Tony B.
(read the full story as the ending is a positive experience!) Well, usually very satisfied with Chillhop! But this time, ordered Racoon Plush toy whose quality is not good, and Winter 2018 repress whose color is nowhere like the picture, looks really bad... plus many tracks distort, so bad pressing maybe... Overall disappointed with my order... Wrote to them twice but no answer..... but then I got an answer (thanks Ben!) that was the most satisfying answer I got from a support team. They offered me to replace the slightly defective items totally free of charge and added some extras from their catalogs for the inconvenience. So in the end, really happy with my shopping experience!
I ordered a print but the postal service send it back to Chillhop after missing them twice. At first I've contacted Chillhop from a contact form on their website but the response time was quite slow. I contacted them again through Instagram and I received an email adress from Ben who helped my out just perfectly and really quick! A new print will be send out tomorrow and I cant wait to finally have it!
My experience with chillhop.com and it's staff have been very good, no issues and quick to help. Had a query about an order and Ben was really helpful and solved my issue quickly. I recommend this store and never had an issue with them
It’s nice to buy from a smaller company where you can get personal interactions. I sent chillhop a message asking if I could subscribe to the essential collections. Ben responded back and confirmed that something like that was in the works, and told me to keep an eye out! I wrote back a few months later to ask if it was still happening, since I hadn’t seen a chance to subscribe - ben confirmed that it had gone live and immediately sold out, but since he knew i had asked about it prior to it being available, he was willing to put together an invoice so i could buy one as well. This is basically a summary of every interaction i’ve had with chillhop - mistakes happen, but Ben is always super friendly and always makes things better.
I ordered a calendar from Chillhop and yet despite it being very late, they helped me quite a lot, even keeping tabs. Love their customer service. Recommended
Bought on the 25th of December came on February 6th quicker than I thought. It was in good condition as well. Not bad for my first buy.
Although I wasn’t able to see the progress of my order getting to me I still loved my items when they arrived.
Ben was amazing and went out of his way to be helpful! My son loved getting to open his Chillhop Christmas gift Christmas morning!
It isn't often that you have to mark your experience on a same company twice in a week, but when it's deserved it's just deserved. Thanks to god it's all in favor of Chillhop, customer services is just from another planet. When they say that they care is because they do care. You see, vinyls come with a download code for bandcamp, mine didn't work for some reason, and they not only send me new codes, they do it in a zip zap instant moment (well not inmidiatly, but you get the idea. Is so reconfortable to find such much caring on a business today.
Very good service: First the ware was lost at at the post office, so after a very prompt reaction to my e-mail I received a replacement free of charge.
Excellent communication. Very fast back and forth via email. All of my questions answered. Thanks again Ben!
Quality vinyl, incredibly well packaged so that package would not be damaged. Looks and sounds good.
Customer service is out of this world. Love this company.
I've contacted Ben at ChillHop a few times regarding confusion over an order or item and every time he is super helpful and very kind. I know if I have a problem, Ben gives his all to find a solution and help me out. He's one of the reasons I've been a regular customer at ChillHop for over 5 years as t this point.
