Company Details

Great knowledge about products, excellent customer service pleasant and polite.

When my order arrived the box was open and I had missing items… the Lino was good quality but didn’t get my whole order and I didn’t receive a refund

Carpet warehouse were great for getting our carpets, a good price and amazing customer service

Excellent service from ordering to delivery, the Maui Super Dense Saxony Carpet laid I my living room looks and feels amazing. Now looking to order hallway stairs and landing carpet

Ordered my carpet due date was very near for delivery so phoned carpet WEARHOUSE for a update to get told the supplier had put the last 2 numbers the wrong way round and the delivery company couldn't find my order I was not impressed had another week off waiting and yes the young lad did all he could to get this carpet here on the day of delivery the lorry broke down due to faulty brakes phone carpet WEARHOUSE again and by chance managed to get hold of the young lad who had been dealing with it he himself just couldn't believe it so a email was sent to the delivery company expressing the urgency of the item and all the mess up there had been in the past I got the item eventually

Great service n quality flooring

Deliveries as per notification. Drivers polite and helpful.

Value. Quality. Delivery. Very satisfied.

Good service and quality however delivery was a bit slow. Delivery company was very polite and helpful. Overall quite good

I read the reviews and thought “ can’t be that bad, they have some good reviews” I wish I listened to the 1 star reviews. I paid for my flooring and was awaiting delivery; on the day of delivery I receive a text saying the van has broken down and they are not delivering. A few days later I receive an email saying the tried to deliver again but failed and I now have to pay £20 for a redelivery due to the inconvenience I have caused (not including that they cancels on the day the first time) I received no confirmation of my new delivery time and was unaware it was happening. I called the company and explained this to them. After a lot of back and forth, they agreed to reschedule delivery without cost. On the day of the delivery. My delivery did not arrive and the company are now saying they never arranged redelivery and I need to pay again. I am now without my flooring and at £150 loss. Please listen to the bad reviews!

Had a couple of questions about underlay and the chap I spoke to over the phone was extremely helpful and very polite

Great quality carpet at a very good price easy ordering

Absolutely dreadful customer service. Fob you off saying they'll be in touch re missing item. I had to chase this up myself. Wouldn't use or recommend

Outstanding customer service and absolutely amazing delivery service product are worth the price only disappointment was I ordered x2 retractable knifes with order for cutting flooring but they didn’t deliver them with flooring

Still awaiting delivery 19 days after delivery date every email I send I just keep getting same answer will be with you soon. We had someone booked to put vinyl down and grandchildren staying and havnt been able to use that room . So frustrating. When asked for money back so could get local they just ignored me and said you will hear from delivery company soon. I wouldn’t use again can’t comment on quality as not received . I hope it will be good after waiting this long. If it ever arrives

This is the best one

when making the order and I reached the payment there was an offer of two to three working days I will receive Delivery unfortunately 3 days have passed and I have to wait another 10 days This is incredible and I will never recommend you to anyone

Communication regarding delivery was very poor. Delivery cost £20 and took a few weeks to arrive. No delivery date option when ordering Bought vinyl flooring which although looks nice it is poor quality. After laying moving fridge has torn it. Only down 1 day. Wouldn’t buy again

Competitive price Delivery could be quicker

great qaulity, right price