7322 Southwest Freeway #1810, 77074, Houston, US
I experienced some difficulty communicating with Brian Gavin by replying to the order confirmation email. However once I had correct details to use to contact them they have been prompt and helpful. The engagement ring I purchased looks great and their service has been excellent.
I love my rings. They are beautiful and sparkle brilliantly. Brian gave my 12 year old grandson the royal treatment by giving him a hands on lesson in diamonds. The entire ride home, he couldn’t stop talking about all he had learned and what Brian had taught him. It was a unique hour that he spent with us.
very good delivery very first
Jamie has helped me with an earth diamond engagement ring, and also a lab made set of earring studs. Both were amazing pieces that are of the best quality, and routinely get compliments from strangers and sales associates at jewelers. I recommend Jamie and BGD to anyone in the market for brilliance, without hesitation!
I admit I was a little hesitant to make such a significant purchase online, but after the experience, personal touch, and quality of product, I would have no reservation about making another purchase from Brian Gavin Diamonds (and likely will). The photos and videos of diamonds allow a necessary level of confidence, and the end result, when in hand, was even more impressive than I expected. The cut and sparkle is truly amazing.
Very good experience, great diamond with a perfect light performance. The comunication was very good as well.
I was excited to get an email on 7/28 that my package was on its way. FedEx tracking said there was a delay on Friday with no update available til Monday. I was anxious the entire weekend. Monday I sped over to pick up my precious! Happy Belated birthday to me!
Doing some research online I quickly found Brian Gavin to start my journey to find the perfect engagement ring. After browsing a little bit on my own on the homepage I contacted them and was answered on the very same day by Emily. She assisted me with all my questions and concerns to finally make my decision to go through with the purchase. Even on a tight schedule and sending it to Germany in less than five weeks, she and the whole organization made it possible for me. Today I recevied the beautiful piece and am more than happy with the outcome! I felt perfectly cared for during the whole process and enjoyed the very friendly and professional behavior of Emily which made me very confident with going through with the purchase. Should I ever need some jewlery again I will definitely contact Brian Gavin again as well as I will recommend it to everyone who is in the same position as I was!
Absolutely love it! My fiancée loves it, it goes perfect with her engagement ring, and it fits perfectly! Couldn’t have worked better! Delivery was faster than expected and it’s just perfect.
I was very impressed by the fabulous finish of the ring I bought. The sparkle in the diamond spoke for itself, it was brilliant. Customer service was very attentive and responsive. I was serviced by both Jamie and Emily, they were excellent. I look forward to doing more business with Brian Gavin. Black by Brian Gavin is truly worth it! Note to Canadians: I had no issue receiving the package. I paid the duty on FedEx website when I got a call. They charged only $10 in brokerage fees in addition to the HST/GST. I received the package next day.
I searched long and hard for the best looking diamonds and I finally found them with BGD! Additionally, the customer service and support is second to none. I will be recommending them to anyone and everyone I know looking for a special piece of jewelry. I will also be coming back for more.
Vielen Dank für das Qualitätsprodukt und den hervorragenden Service!
My soon to be wife and I were very happy with the friendly and prompt service when we had to have her ring re-sized. It only took about 1 business day and communication was very good. They informed us when it was ready to be picked up at the local store in Houston and it was hassle free and work was of high quality.
Service promptly. I recommend it, I'm satisfied.
It was my wife's birthday and I didn't know what to gift her. My friend recommended Brian Gavin Diamonds!! My wife is a big fan of diamonds. I chose a ring and a bracelet for her)) She was very pleased, she liked everything,I also admired !! I’ll only come here for gifts!
Working with Brian and his wife Leslie has always been a treasure. They are the best and that’s not coming from someone that has been in the business for over 26 years. They always answer any questions you may have. They are excellent in executing any project I might have. They are the best. Skip the rest!! You won’t be disappointed!!
Brian Gavin found the rough Diamonds and had a pair of 1.77 carat (each) E VS1 Diamond Earrings, cut for me. They are brilliant and beautiful. It took a bit of time to find the rough in todays market, but it was worth the wait. They are stunning. Leslie and Brian were Very professional, and helpful to work with, I Highly recommend Brian Gavin Diamonds.
The website was easy to follow, the delivery was fast and the goods were exactly as described. Pricing was better than the best advertised price I could find. I won’t be looking anywhere else for my future jewelry purchases. Thanks so much
Very good online selection, and the guidance from the experienced staff was outstanding, thanks again!
Brian Gavin Diamonds is a great place to buy diamonds on the internet. They are knowledgeable, trustworthy, and have a stellar reputation. Brian Gavin provides outstanding merchandise and specialises in high-quality, ideal-cut round diamonds, which are cut by Brian Gavin, the industry's leading cutter.