Company Details

Best choice possible for replacement lamps. It arrived quickly, was well packaged and worked perfectly.

Bought refurbished monitor from BenQ Direct and had problems with the monitor. Called BenQ and they issued an RMA with prepaid Fedex shipping label. I received a replacement monitor which was shipped the same day my defective monitor was received. I am impressed with their professional and friendly service.

Unable to register the Jamboard online to lock in the warranty, I contacted BenQ. The response via email explained that the site was not functioning properly and they were working on the issue. It also instructed me to send another email - to the same email address that the reply was from(!). I was assured that the jam board would be registered - still waiting for confirmation. Other than that, the product was delivered quickly.

Excellent customer service !

My first time purchasing a refurbished monitor from BenQDirect. I couldn't pass up the opportunity because of the price. The monitor was delivered in very good condition and gives me confidence I can trust a refurbished product from BenQ. Unfortunately, the monitor didn't work out for me (too much IPS glow), so I returned it without issue with a full refund..

Refurbished projector had a scratch on lens. benq replaced it quickly and without hassle. Customer service is easy to reach and friendly and prompt.

Very fast shipping, safely packaged refurbished monitors and they included all the necessary cables. The monitors perform very well and I am satisfied

I bought the monitor on sale and it was worth every penny. This is the best monitor I've ever owned. I now run dual BenQ monitors on my desktop, and I'm very pleased with them. I think I've found my brand.

Monitor well packaged and received when promised. It had no dead pixels and a beautiful display. I've bought refurbished electronics before but was always nervous about considering a refurbished monitor. So far I'm very pleased and the cost savings was well worth it. The text is clear and sharp and videos look great.

Great experience!

Prompt delivery; nice monitor!

I have owned the Epson 2045 and now the Bens Ht2050. I enjoy the picture of the HT2050 more. Better contrast and deeper colors. No issue of rainbow effect. My only negative is the way the focus and zoom work. Can be a little difficult to get the size correct. Once you think you have your size, then when focusing the size changes again. Never have had that issue with other projectors.

I have to say that the team there is very responsive. I should be upset since the first SW271 I got was cracked in the corner, including the screen. I had bought a refurbished unit and the packing could have been a bit better, but they set up a no cost RMA and had another super refurbished unit to me in a very short time. This one was in pristine condition and packed like a new one. Thanks again to the team there for being so quick and caring. I will do business with them again.

The SW271 was back ordered but there was a refurbished one they could send me right away. I cross-examined the sales person about this telling him that color accuracy was of prime importance to me. I was assured that the product was, actually, new and in full specification but that a customer had changed their mind about needing it and returned it. It was totally as new. So I got it. When it arrived there were utterly no instructions, not even on how to assemble it. There was no software. I had to download instructions, the manual and the calibration software from their web site. So I got it set up and calibrated it using their own software. It looked really bad. Their software has an evaluation piece so I ran that too and it confirmed the obvious, the average DeltaE was over 6. Terrible. I went through the process again with the same results. They had tried to con me.

Really great Refurbished monitors.

Best Monitor I have ever purchased. I have autism, so the low blue light is a life saver, even though I also use Gunner glasses like regular glasses it makes it nice to be able to take a break and still not get over stimulated doing things I love. Thank you BenQ!

Our experience with BenQ Direct was nothing short of superb. They are a very professional team, and truly put the customer first. We purchased our Google Jamboards through them, and the service they've provided to us has been spectacular.

Lamp arrived quickly.

Didn't want to take chances getting a knock off replacement lamp, so I turned to BENQ Direct. It was not the cheapest price, or the fastest shipping available. But, the lamp arrived as scheduled, and the lamp I received was leaps and bounds better than the lamps I've found elsewhere. I am very happy with my purchase.

Was notified of every step after order placed. Shipped quick. Bought a refurbed product that I can't tell isn't new for a great price. High quality.