, , , GB
All good it was a positive experience and straightforward throughout
Only just ordered - process good so far - fingers crossed for delivery!
excellent customer service, great range of products
Very unhappy and frustrated. I bought a garden umbrella but it only lasted several weeks under summer London wind. Definitely not a product for a windy weather - the wind bent the metal construction and the umbrella collapsed. When asking about the warranty I was told that my case doesn't qualify for it (although all instructions were followed) and they only can suggest 30 per cent discount to buy a new one, they were not even ready to take out the damaged product if I buy a new one. Very disappointing considering that I was a good Beliani customer.
Bought a chair recently really good service My complaint would be be £100 delivery is excessive! however, service and delivery great.
Simple to buy
Perfect service hope it comes soon
I ordered a large planter on legs, the legs will not screw in so the planter is useless, take five phone calls, a video and pictures before they would accept that it was faulty, told me to take the screws out of the legs before they would replace it, in other words I had to try and repair it myself, after a lot of hassle sent me a replacement and guess what, the legs again won't screw in, so a complete waste of money, I mean don't these people have quality control, they are aware of the problems with these planters but still keep selling them, it's a disgrace, I'm so stressed with trying to deal with them that I have just give up.
great products, good price
First time to buy furniture here. A user-friendly apps and the checkout is very fast. Really enjoy the good experience in placing yhe order.
Easy to make the order and pay
System was a bit slow and had to keep retyping things
once Klana worked properly the website was easy to use,not received my table yet so cant comment on the product
Easy to use website
Very straightforward
Seems easy enough. I just hope the product comes undamaged, as some of the reviews experienced damaged products. So i took the additional transport insurance. I hope I don't need it.
Easy to navigate website and clear pictures, dimensions and expected availability dates. Returning customer.
Still waiting… Was told delivery 12/5 and had to chase when it didn’t arrive. Was then told 27/5. Still nothing and no communication from the company. They have of course already taken the money. The communication is terrible.
Website okay - however said "delivery free" but at checkout a £100 shipping fee was added - unfortunately can't find another like this so had to pay it - felt it was abit of false advertising.
Quick and good on phone advise. We will review wehen we received our order again
