Company Details

All parts of the buying, installation and use of the tub have been excellent. Can’t say enough about Bob the sales agent. I also have had the best experience from the installer. Mr Kirk is available at a moment’s notice and can fix even the most minor issue.

Great work. Very professional. Would recommend this company for their product and installation.

Removal of old tub went fine. Installation of new tub was also fine, with excellent electric work done. Both installers were very efficient and clean in their work, leaving every thing neat and organized. My only complaint would be for a better guide for using the tub. I know that they explained all very well, but you must realize that the tubs are for older people and it would be better if we could have a written sort of guide. Thank you for your concern .

The bidet toilet is the best thing in the world for an overweight elderly lady with ulcerative colitis. Thank you, thank you!!!

Love the tub.the installers were great but they did not clean up after as they promised, but I did so it is ok. The man who sold us the tub said he would bing by some aroma stuff. I hope he does at some point

The American Standard Installing Contractors were the utmost Professional n their approach, their efficiency, their Swiftness and their QUALITY of Service. If I have just one slight fault is that because this Installation was done for one of America's Fighting Hero Serviceman (Marine) who had been stricken while serving & protecting our Nation, American Standard should have offered an incentive discount for this Wonded Hero....... No other complaint from me. John Stabley

We are completely satisfied with the entire process. The tub is everything we were hoping for and is a great help for my wife and I.

Senior years are upon us and getting in and out of a standard tub was impossible so we treated ourselves to a walk-in tub. It is a awesome and relaxing experience and we are so glad we made this choice. With the lights and aromatherapy its like our own spa at home

On Aug 17, 2020, my wife and I met with a American Standard representative to get information about their Liberation Walk-in tub. We put a $1600 deposit on the $16,000 estimate. After a couple of days we decided that was just to much to spend for a bath tub. We contacted the representative and told him we wanted to cancel the order which he agreed to and said that he would see that we got a refund of our deposit. No refund yet and I have called the company a dozen time over the last month and all I get is a voicemail. I have left multiple messages to return my calls and it hasn't happened. I am beginning to think this whole thing is a scam to sucker seniors to buy a way overly priced tub. If I don't get my refund soon I will pursue legal action. I always thought American Standard was a reputable company but I guess I was wrong. Buyers beware!!!

I would have given 5 stars for the review if it wasn't for the finance company, Service Finance. The tub was put in on May 21st but we did not receive a bill until August 8th. When we called them about a bill, the lady representative was on the verge of being rude. I also think that 10% interest is exorbitant. The tub was expertly installed with no hitches. We really appreciated the installer and his assistant and their professionalism. We also liked the salesman and his follow ups on our behalf. Hats off to American Standard, just find another finance company to use!

I made an appointment and spoke with Michelle. She said because her system could not robocall me, then we could not do business. My husband is having surgery. I have budget and a timeline and made an appointment. I cannot believe you do not want my business because I can't allow you to call my work cell phone number.

mix up with delivery date but did come on time did a great job installing cleaned up all the mess explained how everything worked very pleasant installers polite and clean installed in a timely manner overall a good install

Our tub performs as advertised. The tub installer was absolutely marvelous. He was professional, courteous, extremely competent, and very clean. We wholeheartedly recommend this tub to all who need a walk-in tub.

The crew came on time and did an amazing job. I thought it would take two days but they worked so well together that no one was ever just standing around waiting on anything. They finished up and left everything perfect. The tub is wonderful. Thanks for such a great experience.

did a good job, even though he didn't have the correctm parts

I wasn't there for the install; that fell to my wife. Once I got back, I was completely satisfied with the professional installation and high quality tub. This will help my wife tremendously.

I don't want to and don't like surveys.

Worst company ever! Deceptive sales practice and even worst customer service. I will NEVER DO BUSINESS with them again and neither should you! American Standard responded to my review on Sunday 16 Aug.2020 saying that I should call Customer Care but if they had checked they would have found that I have been trying to speak to someone for almost 2 weeks via email, phone, BBB and two States Attorney Generals and have yet to get a response. Worst Company Ever and terrible customer service!

I do BELIEVE I should NOT only be compensated for the delay in installation, but also for contractor NOT checking drainage of tub & meanwhile I had flood in basement. Also for the open area behind the tub where water can get in & cause possible mold issue. @ This point I am NOT a happy camper & I am NOT trusting American Standard & NO I would NOT recommend them to anyone! LOL I received a reply from Am. Std. directing me to call their customer care team for resolution.... I have to laugh as they MUST be joking! When I called their customer care team: a) you are on hold forever & b) I was hung up on x2. So why would I call to be disrespected & ignored???? Not much thought put into their response to my concerns & complaints. ESPECIALLY when because of them my basement was flooded & NO compensation. Talk about ignorance & arrogance. I was inconvenienced & yet I am being directed to call customer care team????? AM. Std. should be reaching out to me to apologize for delay in installation & for the flood in my basement...OMG... the person I spoke w/ from supposedly American standard was a Jose S. who assured me I would receive refund for delay of installation. When I went to Am. Std. web site to see about an email, none given. So I went to look @ address of Mr Jose S... it is as joseS@______When I searched for Lixil, it is a company in Tokyo Japan!!!!!!!! YET buyer is told products are American Made! Well is it or is it NOT truly American made???? Update: Finally did receive small compensation for flooded basement OK I have used my walk in tub BUT few issues remain: a) apparently "aroma therapy" not all that "aromatic"; b) after certain amount of time, jets shut off. I did not see this covered in the brochure about jets shutting down after a certain amount of time. It's like what the heck???? I can't stand when companies are NOT forth coming. All components of product should be revealed to consumer. Because the refund finally came through, I will increase their rating to 2 stars. 11-17-20 update: salesman informed me my water tank was large enough for walk in tub capacity.... IT was NOT & I now had to purchase a larger capacity water tank..... 50 gal versus 40 gal. Once again BUYER beware! 12-1-20 update: even w/ purchase of the 50gal water tank, the hot water still runs out before tub filled. & no other appliance is running @ same time. So salesperson misrepresneted. Once again BUYER beware!!!!! I would NOT recommend American Standard Liberation walk in tub to anyone. Horrible service & to many issues that go unresolved. ie: aroma therapy does NOT work & even 50gal water tank not sufficient enough! 3-20-22 Walk in Tub less then 2 years since installation & there are a number of issues: a) aromatherapy dispenser is non-functional as IT DOES NOT emit any aroma; b) the lighted feature does not work as far as alternating colored lights; c) The handle that directs either the tub faucet or the shower head is malfunctioning. Kicker is this too: There is no fax # listed to send complaint in & no email listed. I tried to complete the on line form for service BUT even w/ correct model # it claims its in error. I had lodged a complaint of American standard with the FTC because of # issues with the walk in tib. Company misrepresented to make a sale & the tub ended up cossting me more money because I had to purchase a larger hot water heater. Well FTC intervened & the company offered a partial refund. I accepted the offer on 10/11/22. It is now 10/22/22 & I still have NOT received the "partial" refund! In my opinion I would NOT recommend dealing w/ American Standard. Also from 1st problem after installation Am. Std. did NOT keep their word. As I never revceived compansation for delay in installation nor the flood in basement!!!!!!!! 10-29-22 Update: Never received financial compennsation from company on 1st go around w/ the delay in installation & flooding in my basement. Even now made a 3rd complaint to FTC about the company & again was informed they would send me "partial reimbursment" for all issues on this purchase from start date of 7/2020. So problems continue for over 2 years. So now I am contemplating finding a good attorney. In my OPINION: do NOT trust American Standard as they do NOT tell truth & do NOT follow through on said promises so BREACH verbal agreement. I have reported them to FTC @ least 3x's!!! Start date of ALL issues: 7/2020 So over 2 years of nonsense & this purchase was a huge expense! 11-4-22 Update: this purchase was a huge expense of about $15,000.00 company only reimbursed me not even a 1/3 of total cost In my opinion: I would NOT trust this company for they misrepresent on all accounts! They misrepresented about my hot water heater being sufficient: it wasn't had to purchase larger one. Delayed installation x3 & when installed it flooded my basement & I was NOT EVER reimbursed!!

I got your tub as a gift to us and i loved it. browsing your other accessories to complete our bathroom luxury experience.