877 Finchley road, NW11 8RR, LONDON,
The Sales service has been excellent. I'm looking forward to having the same experience from the delivery and the product. Roque was really helpul. Cant want to get the wood down and be done.
Roque Fernandes was very helpful in completing my order. Excellent communication and was able to have my flooring delivered in excellent time. Beautiful flooring. Thanks.
Wood and Beyond tell all customers that if you leave a 5 star review before the flooring is delivered, you will get 5% off, which is misleading. The service once you pay, is massively disappointing and very poor. Agreed delivery time and date and having paid this company in full they now tell me (on the supposed day of delivery, over an hour after they agreed delivery would be made to us) that the flooring is "still in the warehouse and will be picked up shortly." Do not pay this company up front as once you have paid, they are dismissive and unwilling to actually help. To make matters worse, their delivery is only to the kerb side, meaning the customer has to unload it all themselves. They also told us on the phone that we should order extra flooring because we can always return it for "just a small delivery fee." When it came to the return, they told me that they will only refund 70% and that we needed to pay a delivery fee of around £100. Would not recommend this company and we will not be using them again.
As well as warehouse prices, the service is excellent and hassle free
Very accommodating service, great quality/value product (we ordered their LVP) and excellent customer service. Roque was so helpful and professional in helping us to arrange a suitable delivery date and gave us a great quote. Great business and will be ordering more from them again
excellent customer care, fast responsive service, helpful guidance
Fantastic customer service
Fantastic service. Customer service is very good.
Efficient service, polite staff.
Great service, very friendly and helped me out with my issue. Thanks again for your help.
Great experience from Roque Easy to order, great customer service. Thank you
Good quality products sold a competitive prices with very helpful staff.
Wood and Beyond delivered an excellent experience from start to finish. The quality of their products and the level of service exceeded expectations, leaving us very satisfied. Highly recommended!
I am an architect, and have used Wood and Beyond for several projects. Very helpful staff in the shop (NW11 8RR), very competitive prices, and very easy process from order to delivery. I will continue to use in future projects.
Lovely floor! Easy to order, great customer service. Thanks
Great service. Highly recommended.
Roque was super helpful ! 5 stars.
Great service
Fantastic service from Sorina, she got me the best price she could and honoured it when I called back a few weeks later. Having used their products many times in the past few years it was nice to know I was getting a great product at a really good price. 👍
Very quick to send a sample and then order from the website. Phoned them regarding delivery and spoke to Cheuk who was polite, helpful and friendly. The wood looks gorgeous and should fit well in the kitchen.
