Unit 1 Morewood Close Industrial Estate, TN13 2HU, Sevenoaks, GB
Established in 1972Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK. 22 beautiful stores nationwideA best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets. Customer Service Design & Installation Store Locator Brands Clearance About Us Superb customer serviceAt Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment. You can reach us via:email:- [email protected]:- 01732 740944 The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries. Talk to the expertsYou can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday. Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today! Design & InstallationWhether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen. We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.See our Design & Installation page to find out more and book a site visit.
I was looking to upgrade my headphones and needed a quality pair with large ear cups and at a reasonable price. Using chat, I was able to get the dimensions of the cups on the headphones I was interested in. Then, I bought them from the Clearance area on their website, saving a good amount of money in the process. A great deal and great sound!
I went to Sevenoaks as I needed a set of new speaker cables. The staff were welcoming and very helpful. I had hoped to reuse a couple of plugs but these proved no good, so new ones were supplied FOC. The cables were made up in no-time and are now installed and working perfectly. What not to like!
Great service as usual.
Prompt and professional service, with good communication throughout. Excellent!
Service excellent friendly very helpful would use again thanks guys .
Another successful purchase from this company. Goods arrived well packaged and in the time specified - the last because they use a reliable courier.
The Sonos gear was a great price. With the added bonus of support from the chap who sold the gear who was very knowledgeable. With thanks.
Sevenoaks Cheltenham were so knowledgeable and helpful, great service. I really enjoyed the discussions and demonstration. Thanks both.
My error (wrong item ordered - returned). Nonetheless, shipping was very quick, the item was as it should have been, and the returns process was painless. Customer service matters at every stage, so I would definitely order from this company again.
Bought a pair of Sony WH-1000XM5 headphones, Paul was very knowledgeable and helpful and having used them they are as good as I was told. Sound great, noise cancelling brilliant, very comfortable too
Very helpful discussion with one of their chaps who was very knowledgeable and very happy with the result. Their pricing is competitive and I can recommend a visit.
Andy was incredibly helpful giving expert guidance and being patient with us as complete novices to the science of audiovisual. We are so very happy with the setup proposed by Andy. Great TV and incredible speakers to provide an amazing experience. A big thank you to Sevenoaks for your brilliant service!
Edit - after the 1star review I was contacted and the headphones were replaced for a standard (non limited) px8. I’m unsure I would have got a call without the review. The standard px8 retail at £200 less than the faulty ones being replaced. B&W still have the Ltd version available but SOSV said they could not get them. SSOV said they would return the original faulty headphones and get a credit back from B&W, so I guess they end up £200 better off as they are returning a £700 pair and replacing them with a £500, so still 2 star. I bought some Bowers & Wilkins PX8 McLaren headphones from the Nottingham branch. Unfortunately they begun falling apart? Which is not something you would expect from headphones costing £700. They were still in warranty, I contacted Sevenoaks by phone and email while the product was still in warranty and have been ignored, not even a returned call or response. Selling is the easy part, customer services when something goes wrong it the true test of a company.
Shop was helpful
Customer service is the best
Sam at the Nottingham branch was superb from initial enquiry though to home installation. Many thanks.
Asked for a demo and spent 2 hrs there trying some fantastic music systems, great advice came away very pleased with my purchase
Needed new amplifier: staff very helpful and knowledgeable without any hard sell. Very pleased with my purchase
Have yet to set up the deck but received good service at the Bromley store .
Very good service
