Company Details

Super experience, 30% moins cher que les concucurents avec livraison rapide de mon flight pour grosse caisse de chez Hardcase... Je recommande et je passe de nouveau commande pour un flight en 8' Hardcase

Very negative review. I bought Guitar Strings at Euroguitar were mentioned as available . The price compensated in relation to Buy in Portugal . I was informed two days later after all were not available some of the strings, contrary to what still currently informs the site of Euroguitar. A month later without receiving anything, I requested via email to exchange some of the strings by others with similar values that were available for immediate delivery as the Euroguitar website. Once again I received an email stating that they too were not available. Finally I asked them to send me my order doubling two of references that were available for delivery immediately . The solution was accepted by Euroguitar that finally sent me the order two months later In short , I ended up receiving only the most common strings that did not compensate buying for price and delivery time that cost me. I do not recommend buying at Euroguitar and I will not be a Euroguitar costumer again, for sure.

Livraison prevue pour le 20 janvier, recu le 16 housse pour pod xt et pedale Fbv express line 6, très bien bon suivi.

Expérience d'achat Bonjour. Je vais essayer de synthétiser ☺. -J'ai acheté un"guitar hardcase Postal Monkey" précipitamment le Dimanche soir 16 novembre (stock zéro). -Paiement par Paypal donc débit prélevé automatiquement (trop tard pour moi). -J'ai téléphoné à la hot line le lendemain pour avoir des infos: réponse évasive sur le délai de réception du produit au dépôt. - Puis plus aucun contact de la part d'EUROGUITAR (mail ou téléphone). - Le 4 décembre j'ai donc envoyé un mail expliquant la situation à la maison mère "STUDIO GUITARE OU HOME STUDIO sur Paris". -Réponse du site EUROGUITAR le lendemain me donnant le pourquoi du comment sur le prélèvement automatiquement de l'argent ainsi qu'une date possible de réception du colis le 12 décembre au dépôt. -Effectivement réception le 17 décembre au dépôt ☻. -Communication par mail à partir de ce jour (pas avant pour l'avancée de l'affaire) -Colis reçu chez moi le lendemain en bon état. Mes reproches: -Manque évident de communication (en cas de problème bien sûr). -Ce site devrait être équipé d'un blocage d'achat si le stock de l'article concerné est à zéro (beaucoup de sites en sont équipés). Si ces deux remarques/reproches sont prises en compte par le site, il est clair qu'il retrouvera le top 5 des sites de matos de musique. Voilà mon expérience avec ce site

Site bien fait fonctionnel et clair! Appel hotline : en France ! Réponse en magasin sans attente! Réponse pro! Réactivité du service... Tres rare par les temps qui cours...! Je vous le dis tres rare!

J'ai passé ma commande le 28/11/14, sur le site il m'est indiqué que le colis est parti le 04/12/14, nous sommes le 10/12 et aucune nouvelle. Impossible d'avoir un suivi sur le site. J'ai appelé la hotline (2 fois) car je n'arrive pas à voir le suivi sur mon espace client, on m'envoie un mail avec un n° de suivi sans préciser le transporteur.(!!).. Je suis déçu des délais trop longs et du manque d'informations (trop vague). J'avais par le passé commandé plusieurs fois chez euroguitar sans problème. Si c'était à refaire, je me tournerais sur un autre site.

Fact 1: I waited 4 weeks to receive a item, they told me it would take 2 weeks. I can understand a small delay but not a double delay. Would rather be informed at the beginning. Fact 2: the item, a guitar, was blemished near the junction body/neck (a small crack that doesn't affect playability, but makes it loose value, if a ever wanted to sell it. Although i enjoyed the a guitar,I would expect a straight instrument. Took a photo, sent them but they never replied.

= pas de soucis particuliers = je recommande

Commande passée le lundi et reçue le mercredi matin. Tres efficace.

They were missing an item in my order. They didn't contact me to let me know and they were going to wait until this item arrived before sending my order. I complained. They took the missing item off my bill and said they would send it to me for free. What I'm understanding is that it will never be sent and I can't do anything since I wasn't charged for it. I was taken for an idiot. Even with all of bad rewiew I had read, I ordered from tham anyway. If you want a reliable, on line company, use Thomann. Same selection, same price. I never had a problem with them. I prefer to waiste my time write bad reviews about Euroguitar France, than waste my time writing them.

I brought a cymbal set (price about one thousand euro) last Monday. Previously I contacted with them in order to know the availability of the product. After buy my set I started to read about the shop and the problems who suffered some clients. I investigated about it and seems that the shop changed in management in Summer 2013. The facebook page restarted the activity also in these dates. Today, Friday, I recieved my cymbal set via Seur is Spain (They send the parcels via Colissimo in France and then via Seur in Spain). The product is in pretty good conditions, with the factory sealer, the bill... I've been informed at all times about my product with e-mails and phone calls. I recomend it. The bad times in Euroguitar, in my opinion, have ended.

I mailed them to inquire about a product (worth 1K+ Eur) They wanted the client to pay the shipping cost. A product worth 1K+ transported 300 Km ... They never responded (no tricky question though ... merely formal communication) 0 customer service! I will never click their site again, nor step their store (never did before the truth is)

The reason why customers who ordered before May 2013 were basically robbed is because the company seemed to be going bankrupt. A trustee was appointed, and all orders placed before May 2013 were included in the liquidation - resulting in lots of unsuspecting customers losing their money. The fact that Euroguitar bequeathed to inform their customars about their situation, let alone the fact that they kept taking on orders in their circumstances, is outrageous. To my understanding, the company eventually managed to avoid bankruptcy. This means orders from after May 2013 should be legitimate (meaning that even though the company is not very trustworthy, if you've ordered there, it isn't necessarily certain that you're being scammed). I say they 'should be', because in reality, Euroguitar is still a very lugubrious company. They repeatedly ignore their customers both via phone (or 'hotline' as they call it) and e-mail, rarely ever deliver goods on time and to be honest, they come a cross as - if I may be so bold - a bunch of amateurs. Overall, I would never recommend Euroguitar.

I ordered my guitar in february 2013, after one month of 0 communication we started sending them e-mails but we never got any answer. When the customer support answered (Mays 2013) they would refund us the money via bank transaction, nothing happened until in august, when we called the customer support for the 10th time to get an answer that WE never contacted them and it was our fault that this delay happened. Last month i was instructed by the costumer service after many calls to contact the administrator of SAS Euroguitar to find a solution. The last e-mail i got was straight from the company's administrator that i have no hope of getting my money back, but i also have to pay them my debt! I order, i get no product, and i have a damn debt in the company. Simply said, they delay your product and answer so when you find out what's going on, you can't simply get your money back via pay-pal, since 45 days are long past. Simple fraud, took me a while to find out, if you already have an order, better take legal action as soon as possible, declare a dispute like i did on pay-pal to protect fellow people. Don't trust your money in them! Dimitrios Soultanis. Order number: 1282518-001

W ordered an instrument in april 2013 and paid almost 400 euro. We never received it. If you call them they tell stories why they could not sent it. We mailed them and only the last one they replied after I told them I will CHARGE them for FRAUD and I started this procedure.

Mon avis ne concerne que Euroguitar France. Sur toutes les commandes passées, je n'ai jamais eu aucun problèmes! Prise en charge de la commande par Euroguitar et TNT impeccable, le colis arrive toujours très rapidement et surtout les produits sont super bien protégés. Je recommande vivement.

so i came here, to this very site before ordering what i had wanted; saw a couple of bad reviews and not much good reviews, and i though "how bad could it be"? now i have the answer REALLY BAD, they said it will ship in 1 week, its been 1 MONTH and still nothing! THEY DO NOT answer to any calls whats so ever nor do they reply to emails. currently my money is in their hands and my product isnt in mine! they do not show you whats happening with the shipping so you dont know when or if it will come, and all they have is this weird sign which sais money has been payed, but not debited before shipping, and it still says the same thing ever since i clicked the buy button. i STRONGLY recommend you DO NOT USE THIS COMPANY, it is a BIG MISTAKE, it is a fraud and you will loose your money! what i do reccomend however is a site called "Thomann", its a great site shipping arrives ON TIME and it shows you every step of the way, they help you if you have problems, but there are hardly ever, so if you want a trustworthy site its Thomann.

Tras dos meses esperando un producto que nunca llegaba y dejar de recibir respuestas de correo electrónico sospechosamente me vi obligado a pedir a paypal la devolución de mi dinero sin ningún tipo de explicación por parte de Euroguitar. Puede que en el pasado la Tienda funcionase correctamente, pero me temo que actualmente no es el caso.

Won't answer the phone, won't reply to 'hotline' emails. Why bother, something is sadly wrong when they can't be bothered to speak or reply to you?

Terrible company, DONT...trust your money with them......Customer care does not exist and when something goes wrong they will just ignore you. You will lose your money and a whole load of time trying to sort things out with them. I have no choice but to take them to court and let the legal system sort things out. I never received my item I paid for and they are not interested at all in trying to sort it out or even help for that matter. Be warned you if you purchase anything from this cowboy company you will sadly regret it. Never reply to emails....If you phone them they will just give you excuses until you get tired of trying. Very frustrating....There are plenty of good music companies without having to take the risk with these people. I have lost more than 3000Euro. A lesson to be learned for other people I hope.