Company Details

The worst computer shopping experience. The computer did not work when it arrived. When I asked for a refund, they issued an incorrect return and refused to correct it. The issue ended up being that they did not assemble the computer correctly in the first place. Support was able to fix it after over a month. Suspiciously, two weeks after the warranty expired several of the keys on the keyboard stopped working most of the time, including the power button. I wish I had seen all of the other google reviews before I shopped here.

great selection of computers and the ability to customize a big plus to me

I got good feedback to my questions. Of course it came down that I made the final choices to my buy.

I was able to customize my laptop it was a grate experience

My laptop arrived in great condition, but I hit a lot of hangups when installing my OS due to not having another fully functioning PC. The laptop itself is great, but is VERY loud! Despite the loud internal fans, the laptop itself stays pretty warm as well, averaging about 60 degrees C while performing normal web browsing and about 90 degrees C while handling heavier workloads. $50 seemed pretty steep for additional thermal pads. I would buy from XOTIC again, but have learned several lessons for the next time. Additionally, I was slightly disappointed in the $25 discount on a $1,839 purchase, but a 1.75% discount is better than nothing, so no real complaints in the end.

Fantastic quality

The prompt honest answers leading up to the purchase and even after the purchase made this a great experience. This is my third system that I have purchased through XOTIC for a reason.

First time buying a laptop with XOTIC PC, I really like that you have options to upgrade the RAM and Cooling system, plus they will take the Profesional time to test all you laptop or desktop PC components. Their customer service in online chat is great.

The build quality, I've heard, is superior to anything I've come across. My last pc was from NZXT and I was disappointed to say the least. I can't wait go get a hands on and see if I was right!

Over the last few years, all of my laptop purchases have been through XOTIC PC. The experience is always top notch and the selection is amazing. As someone who builds all of my own desktops, the prices are also very competitive/ comparable for the laptops.

Easy to navigate web site that allowed for me to quickly customize my new laptop. I work from home and depend on my system for my professional success and would highly recommend this company so far.

Loved how easy it was to purchase and straight through the experience was!

I haven’t received my 2 laptops yet, but I am pretty excited to get em! I know the whole online ordering process was fun and easy! May 20th I ordered. It is now June 6th, still waiting on both pcs

Just ordered a computer but definitely a long wait

The sales person was very knowledgeable and answered all my questions. I ended up getting a wonderful looking PC that is just awesome!

ordering was simple. haven't reviewed it yet. super excited though!

For a company that sells computers for $4,000+ prices you would think you guy would have enough respect for your customers to keep them updated on the status of their orders. It's been 1 full week since I have placed my order, and the status is still "Ordered" make me think I have been scammed. I will be contacting the Better Business Bureau tomorrow if you have not updated me on my order status. I have tried numerous times with customer support on the website to get a status update but they never update it. You have definitely lost this customer as a repeat.

I appreciate the upgrade option over the stock options

I placed an order on Friday, May 17th, at 12:30 AM. Today is Saturday, May 18th, 1:45 PM, and the order status is still "Ordered." I used to live in Turkey, which is often referred to as a third-world country. There, if you order such an expensive computer, it gets delivered to you within a day at most. Now, I am ordering from the United States, supposedly the heart of the world and technology, but people here take everything slowly. I regret encountering such a poor service system and culture. Additionally, the computer I ordered is not customized; it is a pre-assembled computer case by MSI. How many hours can it take to find this case in the warehouse and ship it? Don't even mention testing; how long can a stress test take? Moreover, since the order status still shows "Ordered," it seems the staff haven't even bothered to check the order.

This is the 2nd PC I’ve purchased, so I’m looking forward to seeing the power of the desktops. Great value for the money and absolutely love the ability to customize to specific needs, the configuration site is top notch.