Company Details

I have no idea who these people are but somehow they have my credit card number and are charging my card for services I never ordered. Now they want more information about my review, I don't know what else to say. I never opened an account with them and will never do business with them. Yet they continue to charge my credit card through a bogus Paypal account. This is an obvious case of fraud that they couldn't care less about.

My sister and I signed up for the free trial. After only looking up a couple of items we got locked out of her account. We reached out to ask for help and no one got back to us. We then decided that our trial was running out and we needed to simply cancel it for now. I have spent way too much time on hold on the phone,, then writing to the email address suggested on the phone call to use if you need to talk to someone ASAP, then leaving a phone message, and finally opening 2 cases----all in the span of 1 week. I have asked them to cancel the free trial membership and to notify us so we know it was done, which is what responsible people want to know. That should be a simple process for any company that knowingly offers 7 day free trials. My sister is a nervous wreck that that they have her credit card number and won't respond to us. I am terribly disappointed in this company that I thought could be helpful to us, and also very frustrated. I don't know what else to do right now, but I have been documenting everything and will take legal action if they try to charge her card. The sad thing is all someone needed to do was cancel the membership and notify us that it was done. I thought Worthpoint was a legitimate business but now worry we have been scammed, as no reputable business has such poor customer service and ignores 5 attempts by a customer to cancel a 7 day trial in a timely way. Our free trial ended yesterday. **Edited to add that the day after this review posted as well as the opening of another case, my sister did receive notification from Worthpoint that her account had been cancelled and they were sorry to see her go. So the issue has been taken care of, which is a relief. We are still terribly frustrated by the entire experience and disappointed with the overall poor communication we received from Worthpoint.

I subscribed to get prices of what items had sold for in the past. I used to have this service and that's how I had used it in the past. But after re-signing up, i would search for an item for the prices it had sold for and there are no prices shown. After several attempts to contact them, I cancelled. The phone number does not work. They don't respond to email messages on their contact form. Very disappointing.

False advertising. I’m glad I have enough sense to research a company before agreeing to a free trial in which I need to put sensitive information online. Right under their pricing guide it says “buy and sell with confidence.” After looking online for a vintage toy for my daughter I stumbled upon it here, I was about to try it free and after reading the companies very own response to a review you CANNOT buy and sell on their web/app. Very misleading while trying to decipher payment terms. Why even have these pop up and make it look as if they’re available for purchase unless it’s a scam to unwittingly take peoples money through ACH every month, I mean how often do people remember to cancel. And how often do people need to price stuff. So annoying.

What is going on?? The old app was so good,any search I do, I only can view 10 items then it says error!!!! I am thinking to cancel this,used this company for 10 years, what a disaster!!! FIX THE PROBLEM! Bring the old version back, it worked so well!!

why are you taking $30-$35 per month from my credit card??. I did not authorize this and I would like a refund now please. Just spoke to "customer service". They have been taking this fee since 2019! For a $300 watch I looked at once. Shame on me for not paying attention but this is a SCAM. They send a letter full of useless sales pitches and included in the nonsense is the reminder that the "membership" is automatically renewing. AND, they won't give the money back. Total ripoff.

***** Was contacted by Worthpoint and they were able to clarify an issue and provided a partial refund.***** I went to this site to try to get the price for an item. I had to pay in order to see that the item wasn't exactly what I was looking for so the price shown didn't really matter to me. I noticed now that they've started charging me a regular monthly fee for nothing. I can't even log in to their site to see my account settings. Their site can't seem to find my email address. I emailed them about this and am hoping to get the charges stopped and returned.

The app keeps logging us out and we have to call to get it unlocked. Currently over 3 months now! I have even uninstalled and reinstalled like they asked.

App never works correctly. Can't never log in. Always locked out. No customer service. Never respond to your email. Take your money for nothing. Really should check into a class action lawsuit with thus company.

Worth point is not worth your time nor money. Once you log on after they reel you in they do not have the specific product you were looking for. Do not waste your time nor your money with this website.

Worthpoint, after their new version of the app rolled out, is basically worthless. The new app is horrible. Doesn't work with biometrics, login doesn't work right half the time, which leads to Worthpoint "locking" your account, which you can only get unlocked by contacting them during business hours. App logs you out (times out) faster than any of my banking or brokerage apps. I've been a customer for almost 15 years.

I don't understand why Worthpoint items keep clogging up searches for items to buy, when you can't buy anything from Worthpoint. If i want to know what something is worth I would certainly want to consult Worthpoint. But when I am merely searching for something to buy I do not want lots of Worthpoint ads showing up in my search results as if there are items for sale.

I would like to change this to a five star when this is addressed. I called the number listed as you took payment and I cannot access the site. It says payment error but yet my cc shows the amount withdrawn. Please supply a number to call.

I have been a worthpoint customer for over 10 years. It has been invaluable to me. But, recently they “updates” their app and it is TERRIBLE! I have needed to call customer service numerous times to have my account unlocked. The app says it will use facial recognition but it does not then asked me to log in again. I am extremely frustrated with worthpoint right now. Please fix it!

Worthpoint has given my estate liquidation business much needed information that allowed me to ensure my clients received the highest monetary return from their belongings. The customer service rep “KARM,” was professional, knowledgeable and friendly. I can’t say enough about her customer service skills!

I used the free trial once. Was signed up on an auto renewal. Didn’t realize it. Never used it after the one time. Received no communications from the company at all. They simply too their monthly subscription fee for several years. Until I noticed it on my credit card bill. Who knows if the service is good or not? All I know is that they scammed me out of a chunk of money based of a self renewing auto subscription I didn’t even realize I signed up for. Any other company I ever did a free trial on sent numerous messages about auto renewals. They also sent updates on how the service was upgraded. Or promote when I hadn’t logged in for a while. This app sent me NOTHING. Just quietly took my money. Should be criminal.

It should be called eBay Worthpoint. I think with a title such as worthpoint it would include other sites (Mercari, Poshmark, Esty, etc. 99% or the comps are eBay. Granted they do go back aways but not true of what is out there. I still have to research the other sites to get a good price range. I think it is deceptive to indicate they use multiple sites.

This used to be one of the apps I used on a daily basis to find values of collectibles and other items. I've installed and uninstalled the app multiple times and it still makes me sign-in every time I go to use it. Unfortunately it's useless and I probably will be unsubscribing. I've been had a subscription for about 5 years now but with this current update it's practically useless

I can’t get it to work 🤷‍♀️ I take a picture of a lamp and coins and basketballs and Legos come up. I don’t know what I’m doing wrong.!

Recent app update is garbage. They have rendered one of my most used business apps almost worthless. Screen layout and sorting option is horrible now. Crowded screen makes it near impossible to read the information. I don’t know what they were trying to improve upon, but they need to admit their mistake and scrap the update.