Company Details

The whole experience was great. Stewart was extremely knowledgeable and helped us navigate through which SUV to choose as we really had no fixed idea. Both he and Olly made the experience hassle free from start to finish. It is the second time we have purchased from Wilson's and will recommend to others.

The Team at Wilson’s Trade team made getting our new Mini a good experience.Shane was great .No drawn out negotiations just to the point .All our concerns and worries answered and now we have a lovely clean mini .Thanks

Wonderful services. Was really looked after by Jacob and Andy. Fantastic experience and will highly recommend Nissan Wilson too friends and family.

Professional and knowledgeable staff. All questions answered clearly and well. Staff friendly and approachable. Good deal, great service.

Excellent service

I bought a brand new Renault Clio Techno Hybrid from Wilsons in January. The car has been making a high pitch whistling sound in 31 to 36 mph. It has been shown thrice to the dealer and the master technician has just concluded it is the normal noise for hybrids. I had gone on test drives with their sales director, sales executive and master technician. All of them acknowledged that the noise is present on my car but not on the top of the range Esprit Alpine trim. Both the cars have same powertrain and I was told at the time of sale that they would drive the same. But no explanation has been given why the noise is present in my car but not on Esprit Alpine Hybrid which was used as the demo car to place the order if it is a normal hybrid vehicle sound. I had requested to furnish technical explanation from Renault HQ technical team but no response. I have already emailed the Sales Director, Sales Executive and the Aftersales Manager but the emails are ignored. In addition, I am now experiencing a few electrical and braking issues. I have emailed 3 times to book an appointment but no response. I called the service centre but my call is not picked up. Overall, it has been a very stressful experience buying a new Renault car from them and dealing with a poor aftersales support. I feel like a ping pong between Renault UK customer service, the Wilsons Epsom sales team and the Wilsons Service Centre. Customers buy new car for better reliability and aftersales support. But both seem to be totally absent. Update (May 29) - I gave my full name and contact details as requested 6 days back. Yet no call from Wilsons to resolve this issue. Clearly there is no intent to reply to customer’s emails or phone calls. Update (4 June) - No contact from Wilsons yet. Not responding to emails, phone calls or request made through MyRenault app. Seems they only have a marketing department but no customer complaint handling department.

Lucy is amazing!!!

Very polite and helpful

The staff were really friendly and very helpful. Very informative about the cars and helped me choose the car for me. Dagmar and Latte were a great team to work with and kept me informed at each stage of the process. The collection of my car and handover was superb. Would highly recommend a visit to this dealership.

Really caring and the communication was perfect! Fantastic service!

Straightforward, fast, and on time. Excellent service.

Brendan was personable and kind. Helped us with specs and information about the car. Thanks again Brendan.

Micheal was a great help.

Car service @ Wilson’s. Paul is always helpful and professional. He is honest about the time that things may take to get done ie. Parts ordered / service and keeps you in the loop if there are delays. Does his best to ensure services are completed in good time and to satisfaction.

Matt and the team were helpful 5 star

Highly recommend! Excellent customer service was updated daily. Purchased my new Hyundai Tucson Hybrid Ultimate on the 19th April 2024 and collected 25th April 2024. Such a speedy service, was shown all the controls and was given halve a tank of fuel. A massive shout out to Mason, cannot thank him enough!

I bought a Nissan Qashqai in July 2022. The sales person Greg Fox is the gentleman that sold us the car. I felt completely looked after, Greg was a 100% professional he knew what he was doing and I felt completely confident in his hands. Unfortunately my car was stolen recently, I had to call Wilson’s for some documents for my insurance company. Again Greg was truly amazing and helped in every way he could. I have always bought my cars from Wilsons and their service is second to none. If you go to Nissan and need any help then ask for Greg Fox, you will not be disappointed.

Bought a used car through Wilson’s. Shane was polite and professional throughout. Would not hesitate in recommending them/him.

Excellent service by Mick - made the whole buying experience a pleasure- strongly recommend- now I’m excited waiting for the car

After owning my last for 9 years I was dreading the process of finding a new car when mine finally gave in. I found Wilson's online and contacted them via live chat to book a test drive. This was promptly followed by a phone call from Lucy (in the Peugeot office) to ask what we were looking for, she assured us we could test drive the vehicle we'd spotted online but also advised that we could browse the full inventory when we visited. When we visited, Lucy helped us narrow it down to about seven vehicles that matched our criteria, she took us to see each one, we never felt any pressure to make quick decisions or rushed through any of the process. When we found the vehicle that we wanted Lucy took is through on the financial options and was able to help answer all our questions as we'd not purchased a car using finance before. Nothing was too much trouble and the entire process felt relaxed and friendly. Even after signing on the dotted line, the team continued to offer support with a smile. Toby (or perhaps Tony) rang me to arrange the finances paper which needed signing digitally, he even took the time to come and meet us when collecting the vehicle. When we picked up the car it was in perfect condition, the team had done an amazing job of cleaning it inside and out. Even though it was a second hand car, everything felt sparkling and new. From service to price, I can't fault our experience.