Elixir House, NW10 7SF, London, GB
Good reliable service.
Easy transaction and excellent delivery service. I would like to see when bids are placed the total price including P&P are displayed. This would assist in budgeting when looking at purchasing bottles.
Brilliant service, very simple transaction and at times, even exciting watching my sale proceed. The only hard work I had, was to drop off the bottle at my local The Whisky Shop. Thank you Whisky Shop!
After a coupe of successful deals, they "forgot" to set the reserve on my item which sold 30% below the reserved price. No reasonable solution was offered initially, but after a while a compromise was reached.
One of the better sites, although a smaller list of items, great place to find some rare bottles
Can't fault this company, they're courteous, helpful and efficient. I'd recommend them to anyone, both for selling items for me and dealing with my purchases.
Easy to navigate the auction site and very swift delivery of purchases. First class!
Whisky auction are using probably the worst delivery company in the world: Parcelforce. We lost 2 days of work to wait for the delivery in 2 different Fridays but they never came close to our house.Whisky auction got in touch with parcelforce but still no delivery. I asked Whisky auction repeated times for a refund but I only got back 8£ for the delivery charges.Will never buy again from them.
First time using a whisky auction site and all worked perfectly well! Condition of the bottle and box was as pictured. Will be buying again!
Have sold Whisky through these people on several occasions and have always found them to be quick, reliable and professional. Would certainly recommend them to others and will certainly continue using them!
I received my order perfectly packed. Thank you From Portugal Jorge Gil
Had a bottle of Highland Park my Dad got in the 70s. Sold for 56 per cent more than Whisky Auctioneer valued it at. Staff were friendly, helpful and professional. The process was straightforward. First class service. First class staff.
First time using a whisky auction site. I was looked after by Gemma. She was professional and very prompt in responding to my emails. I needed my winnings to be sent to Italy as I was enroute there for holidays. This was done with no dramas. Gemma was more than happy to assist in any request I had. A totally pleasant experience. I will be bidding in their next auction for sure!
terrible experience for myself,having paid good money for rubbish products staff were unable to resolve this issue in a professional manner
Excellent customer service. I had one item to sell and had never auctioned whisky online before. I was very impressed by how I was guided through the selling process and how to send my bottle safely. The auction itself was professional and fun to follow. I received payment for the successful sale of my whisky very quickly and a full invoice. I only wish I had more bottles to sell :-) I've recommended whisky.auction to friends and family.
Very fast and secure shipping when I've bought things. And Isobel was amazingly patient with all my questions about bottle dating Bells decanters. Great service!
From my initial enquiry to sell just one item I received personal emails that were tailored just for me i.e. not auto response. On delivering my item to the depot I met two members of the team and they were helpful and gave me a lot of time. The website / live auction was user-friendly and fun to follow. My sale proceeds were credited to my bank very soon after the sale and were accompanied by a detailed invoice / statement. If I've anything further to sell I would definitely use WA again.
This site is awesome. It turns whisky into something for everyone - for those who love it, for those that want to know more about it and ultimately for those that want to share it.
Friendly and helpful staff who assist through a straightforward experience.
The staff was very helpful and quick to help with my enquiries.