Company Details

Nice good stuff

Best service. Especially Johnathan 👌

Another woeful encounter with this woeful company. How they got my details in the first instance I don’t know, but they cold called (using a local number calling service) and promised the moon and stars with their service. The reality is that once you’re in, everything plummets rapidly downhill. Waiting days for replies to emails, no account manager, so whatever your issue, you’ll be lucky to speak to the same person twice. I should have known from the outset when our new bin at the start of the contract, wasn’t even delivered to our property but the next street across. The contract terms included amongst other things, a lockable bin (never provided) and collection of the bin using the two vehicular access points to our property. These access points were detailed on a Google map and form An integral part of the contract. Instead for the last two years the bin has been repeatedly squeezed through a pedestrian access, causing damage to the property and creating a dangerous hazard, as the bin is never returned to its proper position, the brakes not engaged, leaving the bin free to roll onto the pavement and into a very busy road. The following is the standard of communication:- “ The depot raised with us regarding this location that was provided upon set up of the contract they cannot service within this area, due to health adn safety and the bin placement could cause damaged to the wall and to the bin which I can see we have previously had a issue with damage to wall therefore the depot will not service the same area to prevent further risk of damage, The unit will need to be kept in an alternative place for services moving forward, Please confirm if there is any alternative location where the unit can be kept that is not within two tight spaces.” For over two years the company’s agent (BIFFA) has been collecting from a place that suited them, breaching the terms of the contract, but are now refusing to collect the bin at all, from this or its contracted location. The tail has most definitely wagged the dog in this relationship and we are now being held to ransom, with our bin not being emptied for two, approaching three weeks. We have never received any of the compensation that was offered (e-vouchers) so do check your facts and the contract before responding to this review, Waste Managed. This is the worst business decision I have ever made and we will NOT be renewing our contract with Waste Managed or using BIFFA for our commercial waste moving forward. If you have had similar bad experiences, you may also want to visit the Institute of Customer Service; complete their survey and have your say there too.

Prices being increased each time.It was health and safety issueWe provided report from pest control company..The n said it was overweight.we had no excess fee charges to initial contract.It was increased to £438.00 and now £650.00 a month.Everything is the same from date one to now.Same weight ,same circumtances.You blackmailed us by not collecting our contaniers.We had accept evryhing you asked.A restaurant can not afford to leave their waste prodoced. It is cruel

The gentleman l spoke to was very polite..helpful & answered all my queries thoroughly....

Scott Laws Was very helpful in dealing with my concern and resolving the issue. Thank you.

Great, efficient and polite advisor. Lynnie I think. Sorted my issues with ease.

Very helpful member of staff sorted out everything I wanted on the call, would have been 5 star if it wasn’t for a previous team member who didn’t do what the were meant to- good job

Efficient service. Tom and Neuron covered everything we needed and solved a potential problem with access to our premises further operative

Smooth and transparent

Friendly and professional service. Quickly organized and sorted

Helpful and knowledgable

Called to try and get assistance with a new bin after ours was stolen, I was on hold whilst someone was reading up on what happened, and I was cut off whilst on hold and nobody has called back.

I’d like to thank Ian for solving my issue after such a long time and many phone calls

Excellent service each time I call for advice/assistance

Dave was very help like all the team are There very professional people I just love chatting to them they sort it out instantly no problem I have them for both of my shops

Received a cold call, which 99.9% of the time I don’t give the time of day, ESPECIALLY when they are a third party comparison company, which is all this lot are, can’t call them an organisation because they’re not organised. Anyway, I had time on my hands and gave the caller a chance for a callback after falling for his promise's; price efficiency ext. Should have been straight forward but has been the absolute opposite. I have really wasted enough time with this company and frankly don’t even want to waste more time leaving a negative review. Just avoid them like the plague. As the saying goes; a promises is a comfort to a fool. Don’t answer cold calls, do the legwork yourself, easier to look around a few websites and find your provider. Best bit was when I asked for a refund for my signup fee, I was told they would see if they could do that instead of telling me when my refund was going to be processed. Sounds like a good business in itself.

Andrew was very helpful and informative

very pleasant and efficiant service, would have liked more notice of the delivery of the bins, but the lady who called me today was great. thanks

We registered with you- unfortunately bin didn't collect