Company Details

I highly recommend Umbrella.co.uk. I’ve been working with them since 2021, they are experts in their field, very professional and Customer oriented. Our Account Manager is the best, an absolute pleasure to work with. Thank you for your support!

I signed up again today after a brief spell away travelling. Robert Charlton was excellent and made the process extremely simple. I'm very happy with the service today. Many thanks

Super efficient. Friendly with great customer service. A pleasure to deal with.

I've used a number of umbrella companies/Ltd companies before. These guys win hands down. sacrifice for pension is simple and efficient. Easily auditable/checkable. I haven't received a late payment in a year of using them. Prices are reasonable.

Excellent services received by pensions team with quick response up to the point and very good advises.

Switched from another umbrella provider to umbrella.co.uk for their better SIPP/pension offering. Christel from the pension team has been amazing, not only quick to reply but also with the correct and relevant info - a much better experience than I have had with other Umbrellas!

Their payroll service has been great for me from onboarding through to arranging deductions for my personal pension. Specific thanks go to Christel who has been taking care of my pension deductions. She's efficient and clear in her communications regarding the end of the tax year. When I've had any queries she's always replied promptly and clearly. She's a real asset to the company. Thanks Christel!

Christel Gosling in the Pensions Team within Customer Services is absolutely brilliant. So clear, knowledgeable and helpful! Give that lady a promotion, she's fantastic!

Excellent service from Christel. Always happy to help and prompt with her replies

Robert Charlton has always been of great help from when I started with Umbrella and he always exceeds my expectations each time I call for assistance. Great guy the company should continue to have. Thanks Robert as always

Easy & helpful company to deal with. Helped me through every step of first of all working under umbrella payments, then setting up my own company. They have helped me so much, made it all seem so easy. Nothing has been any trouble for them, setting up a business account, using accounting software, all explained & virtual hands held through the process. Thank you to all of you at Umbrella who have made this so simple for me.

Fantastic service throughout. Good systems in place too. Would definitely recommend them.

Dealings with Christel absolutely brilliant. Concise to the point and absolutely efficient. Bigest thing is she listens and absolutely top class at 100% 100% of the time, 1st time solution every time

Excellent service from all their staff. Very attentive and knowledgeable. Always pick up the phone and reply promptly - I would definitely recommend

Accountancy side is poor. Did my tax returns and they can't get it right, one year I had to pay £20k back to HMRC, last financial year I they told me I'm due a tax rebate, HMRC are saying this amount is double the amount they calculated. This current tax year they have not used the right tax code so I will have a massive bill again....I have left now as they are useless

I was recommended to this company by my agency as this is my first time contracting and the experience so far has been brilliant - very detailed and helpful initial call with Dexter and then the emails all arrived promptly the next day with clear instructions. You never get a second chance to make a first impression and my first impression has been excellent

They payment dates were very accurate which is the main thing, whoever when it came to clarity, I thing they have a lot to improve. My pension was discounted twice before they register me with the pension provider and I managed to cancel it, when you contact them, no satisfactory answers are provided. Same when you want to understand the calculations on your payslip, it’s hard to get a satisfactory answer. I guess that’s all aligned to the very competitive fee they charge…

Very bad experience with this umbrella company. They deducted thousands of pounds from my pay (without my consent). They also calculated tax incorrectly. When contacted about this they were really unhelpful and quite dismissive. This might well end up costing me hundreds of pounds and hours of time and stress.

Customer service is a bit lacking initiative/something I can’t put my finger on - it’s a bit awkward and not particularly reassuring . However I had no major issues and found the account manager’s were a good escalation point that saved the relationship to some degree . Tried another provider and can safely say they’re much worse so given an above average score .

I have had a great experience with Umbrella. They have always been really helpful with any queries I have had and I have not had any problems in regards to my payroll. Everything has always been completed on time with no delays. I highly recommend umbrella.