Unit 16 Carnival Park, SS14 3WN, Basildon, GB
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers. At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems. Explore our product range Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Gary was very knowledgeable and helpful in putting together what was required. Have used this company before and would not hesitate to recommend.
Excellent service throughout. Ordered one day and arrived the next. Fantastic. Well packaged and everything as promised.
Disappointed from the after care. Before my purchase everything was alright, couple a phone calls per day, explained everything, not a problem at all. After just couple of days of my purchase I really can't reach anyone there for help.. I left couple of voice messages to the person who was dealing with my order before 1 week ago and still nothing. I didn't left 1 star only because I didn't have any issues with actual delivery, otherwise no support at all.
Fast delivery, good price
Overall UFHS delivered very good service and were extremely polite and helpful in dealing with, and correcting, an order error. The error originated in the on-line order screen that didn’t register the fitting kit but it wasn’t obvious at checkout so that might need an update.
Great all round service , apart from couldn’t get hold of on the phone as always busy
Speedy delivery and keen pricing. Works every time!
Dom and the team were excellent, very friendly and knowledgeable. I bought Thermaskirt for the first time and when I had an issue, Dom and the team pulled out all the stops to rectify it with no fuss. I would highly recommend this company. Andrew
Terrible delivery service and design services Guaranteed Saturday delivery. They called me late Friday to say the postal company refused to take it for Saturday despite being ordered well within the time window. I was advised it would be delivered Monday. I call at 4pm Monday to say it’s not arrived yet .. “Don’t worry we can see the courier has got it and will be there by 6pm.” 5:50 I call to ask where it is again.. there phones lines are open to 6 but no one answers. Why say you’re open to 6 when nobody answers calls. Just shocking! I asked for a floor design after I sent an easy to read hand drawing with every exact measurement… they failed to get anything right 6 times! I gave up with the shear incompetence of the design team.
Not installed yet but service and delivery looking good so far.
Very helpful sales staff and spoke with technical services regarding installation and recommended floor temperature
Clear, accurate advice and very quick dispatch. Thanks for great service.
When we contacted The Underfloor Heating Store we were quite unsure of exactly what we required and how to construct the pipe layouts. Thankfully, The Underfloor Heating Store were with us all the way, they prepared a really complex pipe layout diagram along with all the necessary materials we would require to put everything together. When the order arrived, one item was damaged during delivery but was replaced very quickly without any fuss. The The Underfloor Heating Store were brilliant to deal with very efficient, quick to respond and I would highly recommend them to anyone embarking on Underfloor Heating.
Prompt and thorough response to my initial query which was followed up by several conversations to ensure the most appropriate solution that met all of my needs.
Great product at a super price and delivered promptly 👍
First time I have ordered off this company and I would highly recommend it. I did have a problem with my delivery that some of the products were damaged. However, I spoke to two people, Callum and Jenny. They were very efficient, apologised, and rectified my problem with no fuss. Customer service is amazing.
good price and quick free delivery - perfect
Always a fantastic service
Nice people to deal with
Can't say anything bad about this company. Excellent business on hand for any queries no hesitation in using them again
