Company Details

Puzzled how many "good" reviews are posted - makes you question how many are genuine. Do your research before purchasing from this company. Note your creditcard bank/company can't help in any way if you have a dispute as TCFC processes payment through Klarna! Sad as the product online appear of decent quality. Very poor customer service (and only email communication route) - no update after a "pending payment" email, no confirmation payment has been processed, out of the blue received part delivery of a bed we ordered, customer service unable to verify/advise when other parts of the bed were ever going to be delivered, TCFC collected part delivery items in order to process my refund. My order number WEB38170-11368 - would appreciate if you can look into it as no sign of refund since February. Thank you. ---------------------------------- 05 Sept 2023 Still waiting for my refund. Please advise. My order number WEB38170-11368.

Good overall experience. Took a while for delivery. Product is very good though and happy now we’ve been using for a while . My son has no problems sleeping on it as I was a little concerned we weee making the move into a big bed too soon.

Do not order with this company! Disgraceful service and kept delaying order every 8-10 weeks advising would come and never did. No updates unless we emailed and no contact number. Ordered November and has taken until June to resolve this. After chasing funds of £600 again and again we finally have these. Would never order through them again!!!

Beautiful little bed which my daughter just loves. Looks like it has com right out of a fairytale! We’re both really happy with it.

I ordered a bed mid May that had a 6-8 week wait, I ended up cancelling the order as found the same bed elsewhere cheaper and that would deliver quicker. I emailed The Children’s Furniture Company who promised a refund within 10-15 days. After the 15 days had elapsed I contacted them to chase up the refund and received the most bizarre response I have had from a company… basically that they had requested the refund but it was the bank’s fault it had not been received and that I’d have to sort it with them! How this company can justify taking someone’s money, not providing the product and then withholding your money I do not know, I can only assume they are a scam company. If I do not get my money back I will be taking legal action, just wish I had read the reviews on here before placing an order.

Awaiting refund of £412.98 for a cancelled order, after being told delivery time was 3 months. So far been waiting nearly 1 month, and still no refund. The company is now claiming they have sent a refund, which is not true. I have now had to involve the bank in retrieving the money. Customer services are now not responding to messages and are un-contactable by telephone. This company is a shame, do not order form them......... On further investigation on companies house website, this is a complete scam. There are multiple registered companies in this name, many have already been dissolved, with the same director. Check out the company response below, they write the same on every review. It's completely un true, no one is looking into it or replying to any messages. It looks like the company is a scam and keeping people's money, all reviews mirror the same as mine. UPDATE 10/07/2023 Still no refund, and the company has cut all communication. Have contacted the company owners Paul Hanson & Clare Hanson directly, both have not replied. It seems they are still taking people's money, what a complete scam this company is, AVOID.....

I really like the design. Creates some extra space and it’s high quality too. Happy thank u

Blooming nice furniture Thank you!!

The snowy bed is marvellous, looks good and easy to set up. Feels much more expensive than what I paid for it so extremely pleased. Delivered in no time at all and all safely with no hassles! Thx

Delivery took a long time but we are happy now its here. It looks great !! So happy with it!!

Great quality & very sturdy. An absolute dream to put together. I had put aside the whole morning but only took me around an hour with the two of us. Feels well worth the money and a bit of a bargain

Terrible Experience Still awaiting full Refund from this company. Care Support Team!! Keep saying my refund has been authorised 5weeks Later no Refund! Contact Us as we will have to put this with our Legal Team Please advise on your company are you in Liquidation!! My details H Williams Beech Tree Hall Bersham Wrexham LL14 4HU 07711233088 Please Advise asap Why Do you not have a phone number Now?

Lovely furniture piece, tonnes of storage it feels v robust and well built.

Made the purchase a while ago but only just got around to putting it up recently. Got the invite to review and I rarely do write reviews but more than happy to in this instance. Product (bed) is awesome!! Quality is the best I’ve seen in furniture kids or just for everyday. None of this chipboard rubbish you get nowadays but good proper hard wood with a quality quality finish on top of it —- bravo 👏 Excellent Thanks

Waiting 6 months for furniture. Company doesn’t have a phone number. Trying to get my money back.

Happy with my order . The goods are decent quality and fix together easily. Packaging was robust and the interior packaging specifically was good with everything secure and in good condition. Looks nice too

I cancelled my order for the bed on 16 May, and refund of GBP 509.15 promised in 10-15 working days. No refund as yet. Just excuses, saying that the money has been credited to my account (which it hasn't) and that they are looking into the question.

My son loves his new bed. Very happy with both the price and the quality. Assembly was really simple and it all went together perfectly.

It’s a smart little bed. Live all the cubby holes and storage ideas. A fantastic product, happy with the experience and delivery. All good for me 👍

Continue to await my refund, despite the company telling me it has been issued a week and a half ago and claiming it is now to be raised by the card company who are yet to receive any funds. No bed and no refund! Completely unhelpful reply from customer services who have not been willing to chase this up.