11837 Goldring Road, 91006-5880, Arcadia, US
Fast shipping, package arrived a day early, product works great!
Quick service and a beautiful product. Received the product and love it. I would recommend the site and the product.
Everything went well. It came in a timely manner. One product arrived a couple days late, but customer service was great and we worked it out. Highly recommend their service. Also, everything arrived undamaged. That is always commendable.
Order placed beginning of august here we are in September and I have yet to even hear from anyone on this matter. DO NOT USE THIS COMPANY IF YOU ARE A BUSINESS! Bunk tracking number tje post office has no record of and yet it’s been waiting to be picked up for 17 days. I’m disgusted with this site. Complete waste of money. Awaiting shipment for almost 3 weeks. Gross
I ordered 6 shower systems and had them delivered to my door on time. When I opened the box, one of the hand-held showers fell on the floor with some minor damage, I immediately called customer service and they immediately sent me a replacement hand-held shower. I got my replacement shower in a few days. This is the easiest process and the best service.
Worst customer service ever experienced. After purchasing 4 faucets for a New Custom Home for one of our clients. The light on one LED faucet does not work. We emailed a photo to prove it per the vendors request. No response and no replacement. Another email sent. No reply. When we were finally able to reach a live person. They said “Oh, let me check warehouse, yes received email, will email you. Absolutely no response. After many try’s we finally reached the customer service person again. Same run around. Oh, let me check warehouse, yes received email, will email you. After asking to speak with a manger to resolve the ongoing issue and requesting a reply be emailed while we’re in the phone to confirm we receive it. The customer service person kept repeating. I email you, and kept repeating my email. They hung up on us. 3 weeks into dealing with this. Our client is not satisfied with the defective faucet. We have received No emailed reply, No replacement parts and No service what so ever. From this deplorable customer service experience. We do not recommend this company to anyone. And will not be ordering from them in the future.
I had a problem with my order and the customer person helped me resolve the issue and I was very pleased with the way the customer service person handled the situation
Took a while to get but very happy with the product
This place refuses to respond if you want to return an item. Their return policy says that one must request a return authorization. However, no one replys and if you return an item without the authorization they keep the item and your money - stay away from the joke Chinese website - DO NOT BUY FROM THIS JOKE OUTFIT.
Very satisfied with this purchase. The goods arrived in time. It was a new build, and it came on time. Easy to install, looks great and works very well. I'll buy another one if I need to.
Communication is good and transportation is fast. My partner loves this faucet and will buy it again in the future.
So happy with my wall mounted LED waterfall faucet! It is absolutely beautiful and works wonderfully! The unit came with the mixer valve and the hand held shower wand really sprays as it was still turned on when I didn't realize it. Lol. The company delivered exactly as they said they would.
Perfect item with extremely fast shipping!
Super cool faucet. High quality.
I placed my order on June 8, 2023 for almost $400. I waited and waited. When I checked tracking information, it stated label created but never shipped. After about a month,I contacted via chat with customer service. They stated FED X is trying to contact me for delivery and to go to local FEDX and to see whats wrong. I did. They told me the same thing i knew. Label created and not shipped. Our conversation went back and forth and i decided to call my bank an refuse charges and I told them that. "Hold on, Hold on!' they said. let me check on it. Today July 10, I received a message with new tracking number and they stated it should be within a week. I messaged them back and gave them until the 15th for my merchandise. I will never use this company again.
wrong parts were shipped. So after installing the shower head rod leaked because we can't tighten it enough due to it being wrong part. We tried to call the support line. Never can get through or no one answers. Used the chat service and when after numerous attempts when finally someone got back to me to provide pictures of the incorrect parts they have not replied on sending the correct ones. It's been weeks of me trying to resolve this situation and has been worst purchasing experience I have ever had! It’s now July 10 2023. After numerous attempts to phone them with no luck. Most of the time line is busy or just rings. Emailed them numerous times as requested by them and providing the information and pictures requested. Still no response or resolution. I have a shower head that does not match or work with the rest of it. Do not buy from them. Looking at cost to remove and replace in the range of $2000.00.
Great, a perfect shopping
Ordered Black Matte Faucet and Never Arrived. My wife is very very upset as you could Imagine. Was For Her Birthday
My wife loves this shower! Make bath time really exciting and fun!
Perfect service, best price across the country, free shipping sent the same day. From start to finish. Great company and I would highly recommend it to anyone.
