Company Details

High quality products. High quality customer service. You call, a live knowledgeable person answers and will help u solve ur problem. This is not bs, I have used their products for several years and had a problem or two…..called and got a suggestion that was a fix. We have a house full of back lite bookcases and etc.

The representative who answered my call was very helpful in fulfilling my needs. I was not sure what I needed. The rep was able to pull up my previous order from 7 years ago and fill the order with the correct items. In less than 5 mins I was done!

This is the 2nd time I've purchased LED strip lights from Solid Apollo. Product are great. This last order I selected an under powered power supply. They reached out to me and helped me get the correct one.

I needed an additional transformer, so I ordered it and paid the additional fee to receive in two days. But due to the holidays, that could not be done so Solid Apollo contacted me and sent it normal delivery since I would be out of town and refunded the expedited delivery fee.

My order was not complete. I know that but out of concern they call to let me know that stuff was missing. and to suggest a different transformer. (I had only order 1 90w transformer and 2 roll of 75w dotless leds.)

Very helpful in sending back units and quickly getting everything working. Great company to work with.

I have purchased a couple of RGB Pixel Dot strips along with associated power supply and controller for a home lighting project. Since this was a DIY project and I required some technical support, I contacted Solid Apollo's support department via email a few times and always received a prompt response with information that was useful to me. I have been using the equipment for a few years now and recently relocated it at which point I needed some tech support - once again, they helped me.

I came home to a very long and stiff cardboard tube at my door. It was the 78" long, plastic LED channel I had ordered, had arrived just fine with a reasonable shipping charge. Happy camper.

Excellent customer service, from helping me pick the right product, to expediting the shipment's delivery. Quality merchandise . First rate service.

I am relatively new to LED strip lighting and selecting the product and accessories needed was made super simple by the staff of Solid Apollo LED that I worked with. The pricing was also the best I could find with the tight specifications I required. I had electricians do the install and the end result is fantastic! Highly recommend the product and accessories they provide.

I received a phone call after placing my order to verify what I was ordering would meet my expectations. This is my first time installing this type of LED lights.

Great product

They’re knowledgeable, helpful and experts at designing systems for any LED need. They have cutting edge tech and parts in stock for most project needs.

When reviewing a order I had placed, Andrew sent me an email pointing out that the size of the power supply I was purchasing was not large enough to power the number of LED sheets I was purchasing. Most companies would just send me my order, but Andrew wanted to make sure that I was getting what I needed. (turns out I already had additional power supplies so was good) This is customer service as it is meant to be.

The ordinary things that make an experience great for me are the ease of using the website, access to information about the products on the site and quick delivery. Solid Apollo excels at all three, but that isn't particularly uncommon for electronics. What sets Solid Apollo in its own class is its support for these products. But a video camera from amazon and expect hours of marginal support for how to make it work. Buy a new iphone and expect to drive back to the Apple store to get help, or watch hours of youtube trying to trust who to trust. At Solid, I've hit snags understanding products before and after buying them. I call. I talk to someone in tech, recently Cameron. It's like getting real knowledge over the phone that's applicable. On one occasion I wanted to hack one of their new products to make it work as the older versions I used. They explained how to do that. Who does that? Who cares enough to do that? Yes, maybe a tech at the Apple store. For me that's a two hour drive, an afternoon. Imagine getting the same tech value with a phone call. That's Solid Apollo.

First LED project, pretty complicated for a beginner. Had a lot of questions and needed a lot of advice to get through the project. Many emails sent for info and even phone conversations which work better for me ( phone conversations non-existent today). No complaints with dealing with Apollo LED. About the only thing I think would be more helpful would be to improve the connections when connecting wires to the LED strip, I seemed to have a lot of trouble with that aspect of the project.

The phone service was extremely helpful and even looked at some 3rd party hardware I planned to connect with some of their products. They were happy to help make recommendations that fit my needs for a large custom photo box. The prices are high but if you want quality lighting, it's going to cost. The best part about the experience is they provide all the specifications someone would want about the lights they are buying unlike most places that only highlight a few details. I would highlight recommend this company for anyone looking for a custom lighting setup or struggling to find a product to meet their needs.

Great customer service 👏 👌

Easy to use website I usually like to actually speak to a live person but it was so easy.

Good quality, best customer service Definitely recommend