Company Details

Our landscaper booked a skip for Thursday, he did this the previous week, all I had to do was pay for it. Was somewhat anxious when I first spoke to the company, they were unsure about the booking and the call handling was poor, disinterested and far from competant. Thursday arrived, no skip, telephone calls were made and this is where the sheer fabrication and story telling begun. Initially, they didn't know where the driver was so couldn't say how ling he would be?! Then it was the fault of the previous customer who has put asbestos in the skip so it couldn't be released for rehire, allegedly, we should have been advised about this on the Wednesday.yesterday. This conflicts with the original story of the skip, driver and wagon being untraceable. We were then advised that having phoned all local suppliers, there were no skips available in the size we ordered. Not a problem I said, send a bigger one then, was then advised that it would cost more to do this, I said it wouldn't affect me as I wouldn't be paying as it was their mistake. This couldn't be done either. They then said they could deliver the following Tuesday!! The andscaper now has to tell customers that he can't start when he promise to do so, the digger he hired will be needed for another day so extra charges have been incurred and all because this totally shambolic, incompetent company can't deliver a skip when they promise to do so. I have now asked for a refund and have been told that it will take between 3 and 7 days!! SWhat sort of systems are they running apart from keeping customers money for services they don't supply. They are utterly incompetent, under no circumstances use them no matter how desperate you are. Just look at all the dreadful reviews, it is frightening.

The initial skip that was supplied was damaged and unusable, I messaged them and the following morning a new skip was delivered and the damaged one taken back, also the 2 weeks use timer has been reset allowing me the time needed to use it safely thankfully. Overall, good customer service, swift reply from them and action from the third party skip supplier. They fixed my problem quickly, and resolved the problem as quick as possible, that has been much appreciated Thank you

Poor service was advised a skip permit could take 7 days, chased up a week later and was told there was a backlog and new business was not being taken. Not sure why we weren’t told that a week prior when we first enquired

Booked the skip Saturday was delivered Monday lunch. We filled it and it was taken away Tuesday, brilliant service.

I ordered a skip for Monday and due to an error they claimed it couldn't be delivered until the Wednesday, however as this is a third party company and the place they used for my skip I had already called and been told I could not have this until Wednesday - Therefore they just took the money knowing they couldn't delivery the skip, they had no ownership of the error and when I was discussing how upset I was, took it personally rather than delivering a solution which would satisfy me as a customer, After I persisted they did make sure my skip was delivered early on the Wednesday. My personal opinion is not to use a skip brokerage - just ring your local suppliers and then book the one which has the earliest availability as you will pay less and get a better service overall

Only got one because I couldn’t do zero Rude unhelpful staff who couldn’t care less once they have your money. Skip didn’t turn up. Spent all morning calling. Got cut off several times, picked phone up and chatted and laughed amongst themselves and then hung up. Left holding for ages. Loads of excuses and no skip Avoid at all costs

I booked using Skip supply network as they were the only company that would agree a drop off and collection date in advance. When I called for a price they initially quoted me £250 + VAT which when I challenged they quickly dropped to £250 inc VAT ! The skip was delivered as agreed on the Friday but NOT collected the Monday as promised... The skip is still on my drive … I have spoken to 3 different members of staff who were all extremely rude and lied !

Fab i got the skip i ordered. And it was just right. If i ever need a skip again i will defo order from skip hire net work. They help you with the type of skip and there very helpful

If you are thinking about hiring a skip, I am about to give you the best advice you will get today. DO NOT USE this company. Go directly to a local skip hire company, you will save not only quite a bit of hard earned cash, but a whole lot of stress and inconvenience. Don't make that many mistakes when it comes to finding companies to hire, but boy oh boy did I make the worst one yet with these numptys. Have only gave one star because I had to, but I suppose the sales patter should get that if nothing else, because the service that follows it absolutely pathetic. From the minute you pay, it's all downhill and yes it's up to you to run around trying to sort out their failure to provide the service that you have paid for. Save yourselves the stress and just book direct with your local skip hire. Not only are you supporting local business, but saving yourself time, money and agrevation. I am writing this review to stop good honest hard working people from being ripped off and messed around.

Disgusting customer service, ordered a skip for 6th March Saturday , no skip delivered , telephoned on Monday " We can bring it now" Why i needed it for Saturday to do a job, requested a refund of £224 STILL WAITING, DISGUSTING CUSTOMER SERVICE USE THIS COMPANY AT YOUR PERIL ... DISORGANISED UNCARING COULD NOT CARE LESS EXPERINCE

Skip delivery happened on Tuesday morning, just as I arrived at my daughter’s house. The driver was friendly, helpful, polite and efficient. It was a pleasure to meet and talk to him. I’m so pleased that I picked this Skip service.

I found the company very efficient although the skip actually arrived the day after we were expecting it. However, we did have a phone call to explain that this would happen. I would like to mention Billy who was extremely polite and helpful and hurried along our skip’s collection. Indeed everyone I spoke to was well mannered and helpful. Fiona Cooke

Very responsive had to change delivery date because of my error and it was done within 10 mins. Delivery of the skip was right on schedule and driver was very efficient and pleasant. As yet not called to get the skip picked up. However first impressions are very good

RMS booking online was fast , easy and reasonably priced for me as a homeowner with a small residential build job. The skip turned up on time, was left in a sensible agreed and safe place. I was able to book a collection equally easily and that was handled promptly and professionally. I have tried other skip companies but RMS is my no1 choice for service and price

Helpful and friendly telephone booking and prompt delivery at a reasonable price.

I am still waiting for my skip to be collected!

Very good service. I ordered the skip for my church - it was an easy process, and the skip was delivered on time and collected promptly. Thank you!

Absolutely disgraceful service! Do not use this company. My skip did not arrive.After several phone calls, I was sent an email on 12th November confirming that my refund was processed and would arrive in my bank account in 3-5 working days. This was fraudulent. I rang today several times to ask where my money was. I was promised a phone call to confirm that refund had been issued. No phone call. I eventually found out that the refund had only been processed today as a result of several more phone calls. I asked to speak to a manager on several occasions and was fobbed off. I shall be reporting this Conpany to Trading Standards and Money Mail of the Daily Mail

Always excellent

Great service, very helpful, knowledgeable personnel on line. Really pleasant not pushy. Delivered on time, well positioned and picked up quickly and efficiently. Would use again.