Company Details

They are a bunch of thief’s. Always taking money out of your account without telling you what it’s for. They constantly increase your program amount. That you did not authorize where it cost you more money n they won’t change it back. Dispute process is a joke. Got an error or high toll. Dispute it. They still take that money n will take months for them to refund you. They violate all consumer rights n protections. Will be having them investigated.

It’s a shame the web never ever works ever !!!!!!! You cannot pay or change cc info Nothing It’s just absurd the hole web

The device never worked from day 1. I got told several times to wait another week and see if it starts to work. After fighting for 2 weeks I got the service canceled and then they tell me it will be 60 days to get a refund. What a joke this company is.

They have a bad customer support in terms of online portal and bills. I don't have time to call the billing department but I like to see everything online. I am getting monthly emails with with an amount, the portal showing a different amount, the monthly bill has another amount. I am using 4 transponders, paying around $200 monthly and they hold a deposit of $1050. Nonsense !!!!!!!

Worst customer service- you stay on hold just to have your issue not be resolved. We got double charged and they won’t resolve it. We used the toll part maybe once or twice a month- they jacked up our deposit multiple times. We also had someone else’s account put on ours- charges and all. There’s got to be a better way.

I have used prepass for years. I had $600 deposit. I don’t use that much in tolls a month . So I asked for them to reduce my deposit to $300. They told me no and how I was gonna use my money. Also they tell me my deposit is only $550 now and it had been lowered to $450. They can’t tell me where my $150 went just it was a credit. There’s no paperwork to back what they are saying. Just your gonna do what we say or else. Personally I think all carriers and drivers that use this company needs to look into their business practices. Do better Prepass

BEWARE!! This company will double bill you. Even when you are in dispute with a few tolls. I’ve called in multiple times. Payments were supposed to be cancelled 237.45. Taken out on the 20th n 26th. Payment on 26ty was supposed to be cancelled. 2 employees said they cancelled it. Guess what…. They didn’t. Me cancelling it revokes there right to pull money out. (Unauthorized). Now they only want to give me part of it back because I have a few new unpaid tolls around 40 bucks. Even tho they messed up. I will be filing a law suit and will be filing charges of bank fraud, theft of unlawful taking. DONT USE THESE PEOPLE

I’m happy with prepass device . I’m giving 5 stars because your service can save my time. But still I’m not receiving bypass sometimes

Over charged, fees and “bills” that we don’t know about it.

I love this izy

I rated and you continue to send me emails to rate you along with a thousand other emails I get from other other company in the world that thinks this is a great thing to ask for reviews like this

Not having to stop every time at the scale is definitely a plus.

Big time saver,great device,

To me is perfect. I am recommended to other drivers ,working good……!

Thank you guys I’m happy you’re service

Excelente servicio que me da agilidad en mi trabajo

The best tool to have on the road.It safes you time and money

Great people to deal with and easy to use

Save a lot of time.

No difference with the time before I have prepass, I have to stop at almost every open weight station as I use to do so.