Company Details

They made it very easy to apply for PrePass. There was a little waiting time but easy to apply

You’re doing great so far keep it up and thanks for the support you always do.

I think your billing set up is terrible! I'm not sure why u can't set a standard, like $200, and when that amount is used, then u re-charge the account the $200. This keeps things simple and straightforward! This week, I had 2 charges, $111, and $348. I thought you were going to charge the card once per week? I'm confused!! IPASS had no problem doing this, I'm not sure why you can't do likewise?! I'd like a manager to call me with some answers, or perhaps I need to go back to I-pass!

I have no problems

Thank you for green ways to prepas i so like costemer thank you very much

Quick to resolve.

I spent countless hours researching which provider I thought would be best for our company and made many phone calls asking lots of questions. I feel like someone there should have told me that your product wouldn’t work at the primary scale house we go through numerous times a day, especially since I specifically asked if it worked there. It took me calling the weigh station and asking their administrator why our equipment wasn’t working and was told you were supposed to be coming to remove your equipment as they had upgraded and no scale passes would work there anymore. Update to review. Received a call from Penny at PrePass who was very apologetic and said that the error was theirs and we should have been told that they would not work in Florida at this time. Possibly they will work in the future when the state gets finished with their updates. I do know they work well in other states, but not FL or GA. She then issued a refund of the shipping charges I incurred for returning the equipment.

Excellent service

Works very well

Very good customer service

My service was interrupted due to nonpayment, which happened because when I signed up for prepass I gave the salesman my payment info and it never was added to my account. As a result I didnt make the monthly payment so my service was suspended. I promptly made a payment to restore services and I have only recieved red lights ever since. So I feel that my prepass service is a waste of time and money since I have to pull into the scales and stop anyway.

Great to pass at weight stations without wasting time.

The best tool to use for drivers operator, it help to owner time

I like the system

Going over my account step by step and explaining all issues

She was professional and I had really good experience. Thank you

When I sign up for PrePass, you took my money right away. When I canceled it dragged for three months. I’ve never used it and was expecting a full refund but instead I got the run around to get my money. I had trouble signing on so I’ve never got to use pre pass. Thanks for taking advantage of people.

My account has not worked since the inception of it. I’ve called and get nowhere with poorly trained staff. They ask you for details your account, than you reply, the call you two weeks later asking you for details and you tell them you sent there email back with the details and then the say oh I see it now. Wait another week and it still doesn’t work. Don’t waste your time or money. Drivewyze offers more states and is app based. Literally took me 5 minutes start to finish. Same price 17.99 and I didn’t have to wait for Norpass or New Jersey to approve. I have passed through Ct, Nj, Nh, Vt, Me, Pa with no issues or excuses from simple minded staff who could give a rats backside about you.

1. Positioning on their unit is credical as they tell exactly where to place it. 2. Light is hard to see in daylight. 3. Sometimes light never comes on green or red.

I haven’t received the call back from the manager like I was promised and my issue hasn’t been resolved.