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I am pleased with this device, thats my third week using it , its worth the money plus you get the same nicotine as a cigarette. Looks really posh, easy to use, i recommend it as i have tried different types of vapes and it didnt work as Ploom gives me that enough nicotine, relief. No bad smell , no smelly fingers , writing this review and smoking an Amber now

Terry and aaron, gave us a good informational review about the product very insightful will buy soon

Auris best salesman, great customer service, friendly attentive, thank you. The crew was lovely.

Purchased a starter pack through an online retailer - received item (sealed) and was defective. Requested replacement, duly received, and defective again.

Great customer service from Ade, very happy with my purchase! Thank you

It was great to try Ploom at Goodwood Revival, Danielle did an excellent job showing us how to use Ploom and the variety of wonderful flavours available. We had a very pleasant experience thanks to Danielle

I was served today by Danielle at good revival, she was very accommodating and explained we the benefits of the ploom products. They are a tremendous alternative to smoking and easy to use.

Danielle served us at goodwood revival, great product, even better service. Very welcoming and a premium smoking environment. Looking forward to seeing you again next year!

Great customer service from Emma and felt very welcome at the tent at Goodwood would recommend to anyone trying to stop smoking

Customer service is absolutely appalling, the worst of any company I have ever known. The only response you get is sorry we are not willing to do anything. They expect you to be out of pocket for 2 weeks before they will even look in to a missing parcel and offer a refund. Will be interesting to see how long a refund takes, because I definitely won't be ordering from them again when I can get their products elsewhere for cheaper and they actually turn up. Only reason I did this time was to use up some points on my account.

Great customer service, they answer within seconds. The devices looks amazing, I have them in all colours. I would love some discount codes 😅

Excellent item. I have smoked for over 50 years and found this easy to stop normal cigarettes plus it works out so much cheaper at £4.50 for 20 sticks. It was £19 for first purchase of tobacco heater but you also get choice of 80 heat sticks. Absolutely a bargain.

Danielle was great knew the products and all the flavours. Was very helpful and allowed us to try the flavours

Met Danielle at the O2 and she was amazing, explained everything thoroughly and let us try all the products we wanted! Ended up purchasing two devices. Was incredibly knowledgeable and I highly recommend!

At a store shopping and meet this guy who introduced me to PloomX device,his name is Edwards(Eddy)his detailed explanation about the device as an alternative to smoking ,no smoke smell and good price made me got one as a smoker.

Dangerous device that heat up metal and create a bad response to my health should be definitely out of selling do not buy really dangerous and also wasted my money as they don’t care about how hill it made me and no money been refunded so do not waste your time .

This product was the worst item I have ever purchased regarding smoking.ive had more out of a vape I've tried all I've smoked for 40yrs I feel a right idiot being mislead into this pice of rubbish DONT BUY waste of money

A great idea & stylish product. But.. was mis sold as was promised 2x£15 voucher per product ( two bought) that never materialised. But eventually was offered points instead, yet I cannot use the points as the site won't let me apply the points to my purchase. Using the product is good, a bit short re the actual smoking but adequate re cost. I will persevere, customer service is good but am frustrated.

Fast efficient delivery. I no longer buy the sticks from supermarkets. Who often don't have the flavoured sticks I like. I've smoked normal cigarettes for 30yrs and had an awful smokers cough. That smokers cough has completely vanished. I never thought that would be possible

To clarify.....as one reviewer said that the only good reviews on here are either made by staff or have been 'bought' I am NOT a member of staff nor connected in anyway with Ploom and certainly haven't been bought!! I swapped from IQOS after being with them for 4 years....I find Ploom a lot better in design, price and flavour!! Customer service was excellent when I had a problem, which was probably down to me.....and I was sent another Ploom device within 2 days, but upgraded free of charge to 'Ploom advanced' Thank you Ploom. The only criticism I have, if you can call it criticism, is my replacement device was sent in a lovely presentation box, the size of half a shoe box(!) Which wouldn't fit through the letterbox!! Lucky I was in! It made me feel like a 'special' customer that Ploom cares about!! And I received 3 emails apologising for the fault and updates on my delivery time. Yes....I feel Ploom cared about me!