1023 Springdale Rd, 78721, Austin, US
The therapist-approved, all tool no toy smartphone for kids. Stop fighting about phones in your family as soon as you want to, and build the lifetime habits of a healthy relationship with technology: machines serve humans, humans don't serve machines!
Julia O was Very helpful and very fast!
Julia was informative and helpful. I was looking for information on a replacement so she could have been pushy to make a sale, but she wasn't. I appreciated that since I wasn't sure what direction I wanted to go. Thank you!
Had some questions about ordering phones and then had some trouble placing the order (completely user error) - everyone was kind and helpful in a timely manner
Had a problem activating the pinwheel. Mode was stuck in nothing. They did an update on their end and everything works good. Customer chat is fast and efficient. Thank you.
Mark was very helpful in getting my issue resolved. Pinwheel always has exceptional customer service and I really appreciate it!
Great customer service. I was having a problem with the phone (user error) and customer service was prompt and friendly. They helped me get things working again very quickly.
Helpful customer service
I really love this phone for my 11 year old. I had a recent issue (most likely my own user error) and cuddle service gladly fixed it for me! So far the product and the customer service has been great!
Excellent customer service and assistance!! We upgraded my daughter’s Pinwheel phone to the Plus model. Everything was done via text messaging. The help was friendly and extremely fast. We love Pinwheel and the amazing costumer service!!
Great service and customer service.
My kid put a passcode on his phone and he couldn't remember it. I ended up doing a factory reset on the phone which wipe the pinwheel app off the phone. I panicked and started a live chat with the pinwheel team thinking I may be out of luck-but it was worth a shot to contact them. The team was super responsive and helpful. They helped me troubleshoot through the entire process with ease. The pinwheel app is successfully back on the phone! So thankful for the wonderful & kind tech support team.
The thought and development that went into this service is top of the line. I would not be comfortable giving my teen a phone without a service like this one. I had Gabb prior to switching to Pinwheel, but my daughter needs certain apps and Gabb does not offer any apps. I have a lot more options with pinwheel than I did with Gabb. I love how I can set schedules for the phone to help my teen manage her phone use. I have spoken with customer support a couple of times and they are very helpful and quick to reply. the reason for 4 stars instead of 5 is the device restricts the service in our area to t mobile which isn't as good as some other providers. but otherwise a great product!
Fantastic Customer Service! I love being able to contact customer service any time we need assistance. They are always very personable and spend plenty of time trying to find a solution.
We love their phones and their service! I have had no bad experiences with this company. My autistic teenage son gets to be more independent and communicate safely with friends because of this company. Whenever we have run into any hiccups the customer service and support have been stellar and friendly. Couldn't ask for anything more.
Nina R was so helpful and was able to help me set up mint mobile on my phone when mint was not able to help!
I had an annoying issue with something that I couldn't fix. I went through 2 amazing people to help me out! It was very nice to know for the future! The issue was resolved and I am very grateful for all the effort!
Daughters phone stopped working - couldn't send/make calls or texts. Julia O helped me troubleshoot the problem. She was patient and professional. We managed to fix it in less than 10 mins.
I had ordered a screen protector for our pinwheel slim phone, but was disappointed to find that it did not fit the phone. I contacted them via text and JM was extremely helpful with immediate response. It turns out that the G50 size is outdated and the slim phones are now only compatible with the G50 plus. No problem because JM had them ship out the G50 protector and I didn’t even have to return the incorrect ones I received. I love this type of customer care that is fast, courteous, resolves the problem and all via text so I don’t have to hang out waiting on a customer phone line! Hands down best customer experience ever.
We just gave this phone to our daughter for her 13th birthday. She loves it and so do we!
I had to change my daughter's password on google to stop her from accessing her email (due to inappropriate emails). After a few months she asked if she could have google hangouts back on her phone. When I added the app, it wouldn't let her use it because the phone remembered the old password. Chen in customer service talked me through deleting the google account and signing in with a new one. Thank you Chen!!
