Company Details

Des produits originaux et de qualité, expédiés rapidement et parfaitement protégés pour le transport.

Excellent delivery. Excellent product transit packaging. Excellent quality lamp.

Beautiful lights that are fantastic quality and great customer service. Couldn't recommend more!

Perfect in every way.

Je recommande!

Quick efficient service, they arranged for an exchange and refund when I mistakenly ordered the wrong product without any fuss at all. And their products are beautiful.

Gorgeously soft lights. My previous dining room wall lights were just a little too harsh so I replaced them with these stunners! They look so elegant and provide the perfect light setting. Very pleased with my purchase

All delivered on time and as promised

I purchased a pendant lamp from John Lewis six years ago that has been damaged by using a bulb with a wattage much higher than the specification. It was a testament to good design it didn't catch fire, but when taking it down for redecorating purposes many of the overheated fittings fell apart. Fortunately this Company's web site was on the label within the lamp. I thought it was going to be a long shot after so much time, but fired off an email asking if they could help with spare parts. Imagine my surprise and delight when I received a very positive and helpful response, virtually by return. Another couple of emails and pictures later and I have the replacement parts I require winging their way to me. I sent my initial enquiry at 18.47 last night and I received the first response at 08.14 this morning. What an absolute pleasure to see a company who really know the meaning of Customer Service, and not one mention of Corona Virus! In my experience this Company is an exemplar in the field of Customer Service. Brilliant.

I love my Oxford floor lamp! It is wonderfully made, and has a calming glow.

Helpful staff, prompt delivery & lovely light. Many thanks

La lampe malgré les errements du livreur m’est bien arrivée ! Elle est exactement telle que je l’avais vue dans le magasin qui malheureusement n’en avait plus en stock. Le personnel de BTC a été d’un grand soutien Merci

Well made products, excellent service

Very helpful. Great product - beautifully designed.

Commande de plusieurs lampes réalisée en boutique avec les conseils avisés de Joy. Réception 3 semaines plus tard des luminaires dans un packaging à la hauteur de leurs qualités de fabrication. Pour l’accueil/conseils/boutique - la livraison & les lampes ! une note de 5* largement méritée.

Perfect Even de Box is truly wonderful !

I was very impressed with the service and quality of product.

I placed an online order for a driver the delivery time was 3-5 days. I telephoned the next day to ask if they could speed the delivery up. I spoke to a lovely young lady who said she would arrange for the item to be sent out overnight at no extra charge. This will enable us to finish our project on time. Excellent customer service.

i contacted BTC as i had a pendant light that i purchased over 3 years ago that was a Conran/BTC limited edition collaboration , i unfortunately broke it - Conran Shop said they couldn't help but on contacting BTC customer service, I sent a photo and they said they would make one up for me. So I got exactly the same light even though they no longer make them. Perfect Match. Thank you BTC for caring - most companies nowadays would just say we don't make then anymore

Perfect product, beautiful design, excellent craftsmanship and first class service from the sales team ....plus fast delivery...what more could I ask for?