Company Details

Had a slight issue with one of the lights on delivery but was resolved very promptly and minimal of hassle. Lights look great

Fab design and great customer service!

Très bon accueil au magasin de la rue Bonaparte. Livraison rapide.

Gorgeous gorgeous bedside wall lights 🤩 Fab outside bulkheads really beautiful quality 👍 Packed really well and all delivered on time Thankyou

!!!!!!!!!!!!

I bought 2 pendant lights arranged on the phone. Rachel was super efficient and very friendly. My pendants came well packed. A good service all round.

Ma lampe de table est très agréable.Le nouveau design avec fil gris et tube laiton également.

I ordered Hector wall lamps as reading lamps. Arrived prompty and in perfect order. Design is as appealing and unique as shown in the catalogue. Beautifully thin porcelain lampshade, outstanding quality. I am quite particular about quality and, therefore, usually not so keen on ordering online where I cannot see and feel the item. I was not disappointed this time. The arm/joint feels somewhat fragile, hopefully will not affect the lamps’ mobility eventually. They were easy to fiix on the wall. We are quite pleased to have them, thank you!

Beautiful lamps, great quality and speedy delivery.

Gorgeous Lamp - the Hector Lamp is beautiful (even more lovely when it is lit up). The bone china shade is unique and I love the fact it is British made in a ceramics factory in Stoke-on-Trent - worth every penny, a really classic piece. Great customer service too.

Service très efficace malgré la COVID.

Merci à M LARREZET du showroom de Paris pour nous avoir bien conseillé et facilité notre commande .Livraison très rapide , articles originaux et très bien emballés.

article très bien emballé, livré rapidement, et nickel :-) merci

Fantastic customer service, quick response and great price. It was a pleasure working with such an efficient customer service rep!

Lovely lights, promptly delivered

Hector Pleat floor lamp totally lives up to my expectations. Love it! Fast delivery and well packaged.

Lovely products, dispatched and delivered very promptly. I did not need to worry about them getting broken in transit as they were very well packaged. Very pleased, they look lovely, timeless and the quality is outstanding.

The BTC product gets five stars, but this is a one star review because six weeks after placing, and paying for, my order, it has not been delivered. Unfortunately BTC use DPD as their delivery service and the DPD partner in France, where I live, is Chronopost. Chronopost "delivered" my order to an address three hours drive from where I live. PLEASE BTC DON'T RESEND MY ORDER WITH CHRONOPOST.

Bought two Fin medium pendants from the online Original BTC shop. They arrived very quickly & were beautifully packed. Bone china might be fragile through couriers but not when so carefully wrapped & boxed. The Fin pendants are just beautiful, simple unique design yet very elegant and striking. They are also made in the UK. Overall very pleased.

Absolutely beautiful product. Design through to manufacture and customer service. Wonderful. Thankyou, I am proud to be an owner of Original BTC.