Company

Online Insulation

Unit 7 Oak Business Centre Sileby, LE12 7PU, LEICESTERSHIRE, GB

About Online Insulation

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customer 13 September 2022, 18:54

Great product (Celotex Insulation Boards, cheapest prices available at this time and fast, on time delivery with a helpful driver. Will definitely use again. Highly recommended.

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Jacky Kilpatrick 27 July 2022, 00:27

Got my delivery date, decided by the company which is fine. Booked the day off work and waited. No communication from company, tried calling but no answer, they say problem with phone line via email. Then say vehicle broken down. I now have a choice of booking more time off work or cancelling the order. Could have been avoided with a bit of communication from their team. A whole day wasted, no plasterboard or insulation for project and the only option to lose out on pay by booking another day to wait or deal with people who don't seem helpful at all, to see what works on their terms. Overall just extremely poor, could be easily resolved by knowing what customer service is.

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steven gittins 10 November 2021, 02:40

Brilliant from start to finish! Delivered on the date I wanted, in perfect condition and by a friendly delivery driver. I couldn't be happier with the product and service, thank you.

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Roger Leach 03 November 2021, 13:56

Did exactly what was asked for, on time, and at a competitive cost.

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Mr Terence 03 November 2021, 01:08

All good arrived on time, just did not have the brand in stock as indicated and advised post order.

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Thomas Clark 03 November 2021, 00:02

Acted quickly and sent out missing items caused from delivery courier. Thanks

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Lars Prahl 02 November 2021, 23:36

Communication from this company is in top. Products delivered without any damages on time requested. They did get one item wrong, but responded with a fix immediately.

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Richard 02 November 2021, 22:44

Ordered at short notice for a specific delivery date, no problem, good comms and competitive price

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Mrs G 01 November 2021, 18:59

Awful service. They cancelled order without contacting to discuss, then when I contacted them they refused to deliver to my address claiming no access (which is incorrect information) or to take an alternative address for delivery. Manager was very rude and unhelpful on the phone.

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Customer 26 October 2021, 03:27

Rob was great and good communication when order was delivered

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Roy Sargood 25 October 2021, 23:59

Lorry driver didn't know what he was doing unloaded all wrong material for me. I had to tell him what to unload Then I had to help him reload some else's material He couldn't speak proper English this didn't help

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nigel 25 October 2021, 20:32

Helpful and friendly. Good contact and problems solved quickly. Recommend.

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Emma 19 October 2021, 20:06

Excellent service

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Alison 19 October 2021, 12:42

Quick and easy. Delivery service was excellent

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steve 19 October 2021, 11:24

All round great performance from ordering to delivery.

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GREEN 19 October 2021, 03:15

Good service and excellent delivery - the driver was very helpful

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Mr Richard 18 October 2021, 22:05

I ordered Thursday evening insulation and plasterboard, both delivered the following Tuesday in good condition. The driver was pleasant and quick.

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Mark 18 October 2021, 21:37

Fantastic service great prices and prompt delivery on the day and time it was required.. Couldn't recommend them highly enough. ⭐⭐⭐⭐⭐

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Mr Skeet 18 October 2021, 20:17

Cannot fault them at all fantastic price prompt delivery and very helpful on the phone . What more could you ask for .

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Ian 08 October 2021, 02:18

Great price. I gather they use all different companies and because they buy in large quantities they get a better rate. The company they used called me shortly after I placed the order and arranged delivery. It was all very smooth and I would use these again 100%