Company Details

I had run out of my product and was keen to get more as soon as possible. I couldn’t find any locally so looked online and found that Landys had them. I called Landys and the person i spoke to checked whilst I was on the phone and confirmed they had the product on the shelves. She said I would receive it by the end of the week. The service and postal service was excellent.

I ordered expensive vitamins from Landys Chemist only to find that they arrived faulty/damaged with already opened boxes! I complained to Landys and Michela (who I assume is the manager) refused to replace them. Michela told me they 'don't replace' faulty goods which according to other reviews is a lie. The manager said they will give me 'credit points' instead of a full refund which they have to do by Law with faulty goods! I had to 'tell them' to send me a free returns label for a return and refund. They acted like they had already discussed this option with me, which they had not. They also did not inform me in their return instructions, that I needed to add order details inside my parcel upon return. I only found this out when I double checked their T&C's before sending it back. This was most likely their attempt to get their goods back but not refund me. They did not inform me when they received the returned goods, they did not inform me when they finally refunded me and they did not apologise for sending me faulty products. Extremely poor customer service and obviously bad quality goods. Landys Chemist cannot be trusted judging by how they behaved. I do not recommend anyone buys from Landys Chemist, I certainly won't be purchasing from them ever again. Update 11.01.24: I sent Landys my order number as requested. Further update 11.01.24 after Landys's response: The definition of a faulty goods according to UK law is as follows: -broken or damaged ('not of satisfactory quality') -unusable (‘not fit for purpose’) -not what was advertised or doesn’t match the seller’s description All of the above descriptions of a faulty item fit exactly what I received from Landys Chemist as they full well know because I sent pictures and of course sent the faulty items back. All four boxes were bashed in on the edges and the sides and caved in on the middle of the boxes. One box was partially open and another box was COMPLETELY opened. As I advised Landys (via email & sent pics), the products were also packed in a very bad way which would have caused damage to all the boxes anyway. This is not satisfactory quality, it is not as described and they cannot be used, therefore 100% faulty. Furthermore, at no time did Landys Chemist tell me that a refund was offered as a goodwill gesture. Nothing about my review is dishonest or deceptive, it's pure facts. I have provided pictorial evidence and have email evidence. It appears Landys Chemist are the ones being dishonest and deceptive here, nonetheless I wish them all the best.

No acknowledgment to my order. Nothing as to whether it’s been posted. Phones always busy then gets cut off. No reply to my emails. Happy to take my money though. Do not recommend. Avoid Edit: can you not send out orders you already have there waiting to be posted? You can also reply to emails from your customers that are waiting for a reply. PPS: No emails or contact until this review. Update: a refund was given for an item that was out of stock. Thank you

Clearly selling items they don't have in stock. Ordered (as a Christmas present) on 21st Dec as it said 1-2 days delivery. It's now 9th Jan and nothing has turned up.

Vogel Devils Claw, best price, quick delivery, well packaged.

Excellent company to order from. Very reasonable prices and fast delivery. I will purchase from them again :-))

Fast efficient delivery

Good value for the products ordered and delivery time not too bad. Wasn’t informed when there was to be a delay in dispatching one order due to lack of stock but once I contacted Landys they sent order out by next day delivery once products back in stock. There were two products in my last order where the pump dispenser had become loose and a fair amount of soap leaked. This happens a lot with other companies but first time with Landys.

I have been using Landys Chemist for many years now & have always received excellent service. Items are despatched promptly and the prices are very competitive.

My Vogel order was cheaper at Landys and the postage was free

Good service competitive price

Quick delivery with no problems

My order arrived quickly and was well packaged. The prices of the items I ordered were extremely good and there was a good choice of products on the website. I would not hesitate to buy from Landys Chemist again.

Last week I ordered my supply of Vitamin D tablets for the year. Each jar contains 180 tablet and one a day is the recommended dose. I noticed that the jar I opened has an expiry date of 4/24. This means that 60 of these tablets will be out of date. I did not expect this company to see such short date. I feel totally conned. So buyers beware, look at the sell by date when you get your products. I did complain to the supplier, but have got no response.

Easy website and good service. Best of all, excellent value.

Great prices and vast range of vitamins & supplements. Customer services could be better, though. Slow to refund.

Excellent service, quick delivery thank you

Order process easy, regular and timely updates provided and delivery ahead of schedule even during Christmas period

Easy to use website Everything arrived beautifully packaged and it came v quickly

Great service! Fab price and fast delivery. Will buy again!