Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
My wife Dee and I have been dealing with John Banks, Ipswich since 2014, and purchased all of our new Honda cars from them. The dealership is both professional and friendly, walking into the showroom you WILL get a warm welcome and a hot drink, you WON'T get any kind of hard sell. I've mentioned 'professional' and 'friendly' to these I can add 'knowledgeable'. From Ed, the manager, through to Rhys, our sales exec, to Neil in servicing and repairs, the same concern for customer service and satisfaction pervades. We have had a new CRV and the much talked about Civic Type R from these guys and they always strive to go the extra mile to answer our questions and provide brilliant service. So if you like Honda cars - splendid vehicles in my book - and live in the Ipswich area, I recommend you go so see these guys...
What a marvellous change from my previous service agent for my Alpine - brilliant, friendly and professional service from start to finish - absolutely simple with no bull****
Just picked up my new Arkana, the whole experience was great from start to finish with the whole team and Manny in particular, being very helpful. The car was slightly delayed due to supply issues with cars at the moment, but Manny kept me up to date on what was happening and when I could expect delivery. The handover was very good with Manny spending over an hour going over the functions of the car and helping me understand what all the displays and settings meant! This is the 2nd time I have purchased from John Banks and my daughter also purchased her new Dacia from them, so they are definitely doing a good job for our family. Would definitely recommend them.
Great service really pleased with my new car
good customer service nothings too much trouble 10/10
Very nice company to deal with. Friendly knowledgeable staff. No pressure from staff to buy. Overall a pleasurable experience with the personal touch. Big thanks esp to Tim. Recommended
Great customer service. Can’t fault them!
Can't thank Ian Sutton and his technicians at John Banks enough for getting my car back into tip top condition. Quick diagnosis of the problem, and equally quick fixing the issue. Great service, I will definitely use them again and happily recommend them.
Had right product at a reasonable price. Accommodated my travel / time constraints. Dealt with in a very professional manner by very competent people
This was our first encounter with John Banks Ipswich We were greeted by Rhys who endeavoured to check his listings and find the ideal car to match our requirements Then the car was brought in from another dealership to allow us to test drive it and in Rhys's absence Kymberley looked after us extremely well The final purchase experience, while sipping a delicious hot chocolate, was straight forward, relaxed but also very professional Thank you
I picked up my new HRV last week and only have good things to say about the experience with John Banks Honda Ipswich Special thanks to Darren Martin who was very helpful throughout the process and was always available to answer any questions. At no time did I feel pressure to sign up and buy the car and was instead made to feel I could make an informed decision in my own time.
Currently trying to get my car repaired. John Banks won't answer their phones at all. Have been trying for a few days now. The automated booking schedule online offers you a potential repair - ONE MONTH into the future. At least answer your phone to people who have paid so much for a warranty!
This was my second Honda purchased from John Banks Ipswich and as per the first purchase the service and attention was excellent, no hard sell just straight forward dealing and negotiating. Many thanks to Kymberley for looking after the transaction and giving me a follow up call after a few days after collecting the vehicle to see how I was getting on with it. Cannot fault the service.
Super relaxed, professional service. Wonderful car buying experience. Many thanks to Kymberley Cant.
eBay adverts state all John banks sites are open 7 days a week. Turned up on Sunday to find they are actually closed. Wasted trip.
From my initial contact to arrange an appointment to picking up my new purchase couldn't have gone any better mainly thanks to Darren Martin. He listened to my requirements and suggested two alternatives with no pressure to buy anything. After chatting through my options both cars and also the financial side, my decision was made easily. All my questions were answered clearly and he made sure I understood everything. The car was prepared and made available on the date arranged. He even picked me up from the train station on the day of collection which I thought was a lovely touch. I have no hesitation in recommending John Banks Ipswich to anyone.
Good service, very pleasant salesman the car was very clean and ready for our test drive. All points that we highlighted were done ready for when we collected the car. Rhys was very helpful and followed up with a call a few days later to check if everything was OK
Excellent service from John Banks as usual. Nicholas Winn, Service Adviser, couldn’t be more helpful.
Bit late doing this review but cannot fault these guys. Having been let down by my local dealership a chance hit on the internet led me to this company. Huge thanks to darren for his patience with all of my ridiculous questions. Absolutely love my Tucson
A brilliant experience with Kymberley from beginning to end of the purchasing process. From the welcoming smile & coffee on arrival to a professional handover of my new second-hand vehicle, the service was excellent. She captured my requirements clearly & accurately, quickly found a suitable vehicle and efficiently arranged for it to be brought to Ipswich for a test drive. Knowing that I was in a hurry, she even expedited the delivery. She explained each step of the process clearly, and arranged for all documentation to be sent to me for online signature to speed the purchasing process. Great job Kymberley & John Banks Ipswich…
