Company Details

Professional knowledgeable staff not pushy brilliant service

Very friendly agent, knew the answers to my questions. Got everything sorted quickly and efficiently.

Imran was very helpful to guide me in the right direction to book our cruise. The right cabin choice and the extra nights. Thank you Imran.

fast respondents and information

Tom was so helpful and very patient as I had so many questions. Very professional many thanks Tom

Claudio was patient, very friendly and helpful. He went through everything I would need to know and made the whole booking process very easy and comfortable.

Good service by Keith thank you

Easy to book and helpful staff

Excellent service, quick responses, provided everything we required for our bucket-list cruise around New Zealand and Australia. No hitches.

Often book with Jetline. They arrange a custom made holiday tailored to your requirements and at a good price

Have not received any docs yet so cant really give you a rating.

Kith was our adviser and he was very professional and manged to resolve all my requirement was great a BIG THANKS the trip was a surprise Christmas present for my wife's big birthday and our anniversary

Prompt response to enquiries and information given was clear and helpful. Around excellent service from Tom.

Excellent service

Second time we have booked a cruise through this company. Very painless and great deals.

Always very good. Very accurate and easy to book

Good service

The good bits: Administratively reasonably well organised and communicative. Reliable airport/hotel transfers. The not so good bits: - flight details changed twice, one in particular from daytime to overnight and from direct to a stopover. Their excuse was that the airline had cancelled the flight but in fact I was still able to theoretically book the flight on the BA website. I suspect Jetline found a cheaper option for them to increase their profit margin. - Jetline booked a pre cruise hotel for one night in Hong Kong at the "Cosmo". Check-in was disorganised, it took about 30 minutes to find and process our booking; bearing in mind the limited time we had there, it was about a twenty minute walk to the nearest restaurant as the hotel didn't have one; "breakfast" was a small plastic box, with plastic cutlery, from which we had to consume a cold mixture of rice and meat in our room. - Jetline also booked a hotel in Singapore for two nights at the end of the cruise. It was the "Furama" with a distinct Japanese flavoured ambiance. It was generally of good quality but the room we had been allocated contained a bed high on a plinth with shelving obstructing easy entry into it. It was also positioned in a tight window recess, making it impossible for a person positioned next to the window to leave the bed without trampling over a partner. It was potentially very dangerous, particularly for older people, to exit the bed at night without falling because of the restrictions, it was like an obstacle course. The shower and toilet were squeezed into a tiny space, approx. 5' x 3'. - Upon leaving the hotel, we discovered that more traditional "international" style rooms were available and the choice of room was open for selection by the booker. - We had asked Jetline to book the hotels as they should have had the knowledge and experience to select appropriate hotels for our visit. They clearly had not performed any research or quality assurance check on the hotels to advise their customer of the features and limitations, to ensure customer care and satisfaction. - Furthermore, Jetline have untraditionally not asked for any customer feedback on our return. I wonder why? This was the first and last time that I will use an agent to make my travel arrangements in 50+ years. Norman Westcott

Carl was very patient & meticulous and explained everything in great detail.

The prices increase as soon as you are about to book. Look out for the hidden charges towards the end of the booking.