Company Details

Great customer service and support!

Mail does not show up on app. Customer service is impossible to reach in a reasonable length of time. I have only had the service for a few weeks, hopefully it will improve. The staff at Staples, where the boxes are located, have been my only source of help and they have been very patient and informative.

oh my god this was awful. I had a package shipped to my post box that never showed up in my postbox online. I had to track the package and find out that iPostal1 does not work weekends, and my package was delivered on a Saturday, so my package was just sitting there never logged. I finally called the location and told them to log it into my account. Then when trying to forward my package I was unable to do it online. I asked iPostal1 customer service who told me to call the location, I called the location, and they told me I had to ask iPostal1 because there was nothing they can do. After three days of trying to reach customer service I finally got through to someone who reset my account and I was able to forward my package. Keep in mind this is my very first package that I had delivered to my account. I don't understand the reason of getting a post box if they are not going to record or notify you of your packages or forward them.

Great experience

Easy to navigate the process. Helpful staff and great images to determine what mail has come in.

My one and only interaction with customer service was fast, and Rob resolved my issue in a professional and timely manner. I cannot be more pleased!

The transition form relocating from Chicago to Saint Paul was without any problems. I enjoyed the service offered to me.

I liked that I could understand the person I was on the phone with. I also liked that it was a person.

Great customer service

Ipostal is performing as expected.

Shipping of mail from United States to United Kingdom was easy and affordable.

Always positive, friendly, competent and helpful. I'm really looking forward to still being able to work in the future.

I haven’t started receiving my mail yet?

Dont use! Signed up, it charged my credit card and immediately got an email that my credit card was declined and to use another card - so I changed credit card - same thing - changed to another location - same problem. Not very reliable!

signed up for a certain # of free scans per months, now they want to charge me. When trying to contact the location who is receiving my mail, they rarely answer their phone and take 2-4 days to reply to emails.

They do there job that is all I can ask and they are very very nice and polite…

I thought when I requested to see my mail it would take 3 days at least. I was surprised it was done immediately in half day. Excellent service one of a kind . Rare in the most amazing way.

I got my Form 1583 notarized, just like it says is an option on their website. However, when I tried to upload, there wasn't a place to do it. I reached out to customer support and they told me that as of October, they now require the form to be notarized through THEIR online service only which doesn’t match the information in their terms of service (which hasn't been updated). It also didn't state that in their email to me regarding Form 1583. I already paid $10 to get the form notarized and they should let me upload it or bring it to their location. Instead, the customer service rep was aloof and didn't even try to work with me. I mentioned I would like to cancel and she just said "ok, I can do that" without even trying to work with me. This company is just trying to make money off customers. If you look through other online reviews, you will see a pattern.

So far so good. I’m waiting for my first Mail consolidation to my designated address.

Shavonna was great!