Company Details

Easy and simple

New to the service. The service is good to this point.

Immediate notification of delivery.

Not over sending emails and the staff who run the building our postal is out of makes are we have everything we need.

I've have had nothing but excellent experiences with iPostal. I'm a newer member but I can see why I was pointed in this direction. Everything is extremely efficient and cost effective. So far, I wouldn't change anything with my service. It is perfect for me.

Easy to setup and use

I am EXTREMELY disappointed in this service. I have tried to work with this company since I purchased a year of service last August 2024. They continually overcharge me for my items shipped (they say it is a glitch in their system--but do not fix the problem), they continually require me to confirm where I want the excess monies to be returned to (although I have repeatedly told them I want them to send the checks they owe to the same address I have through them)--and they continually require me to contact them via phone in order to ask for the surcharges to be returned (but do not return my calls). They now owe me over $150.00 and I have not received one cent. When I call to discuss this with a "human" I am now directed to leave a voice message--that never gets returned. I would NEVER recommend this company to anyone. Especially -- do not deal with Supervisor "Taylor" as she will not return your call. And do not contact the Manager John Roca--as it appears he could care less. Absolutely awful experience.

We have been trying to sign up for a virtual address with iPostal1 for the past two weeks. Despite having gone through the completion and notarization of the USPS forms ($50) and supplying the required IDs (a number of times), we are still receiving notifications stating we need to complete and notarize the forms! We've uploaded the receipts and forms but still have no success. I'm on the verge of cancelling and displaying the notary chargers as this whole thing feels like a scam.

My location had no working number. It took too long for someone from ipostal to get back to me. It's really expensive.

Fabulous service by iPostal1 and Tricia in response to my questions. Thank you so much!

I have been a customer for a few weeks, when my mail, UPS, and FEDX packages arrive I get a message with a picture of the letter, and picking up the mail from Staples is easy. The only problem is the customer service, I had some questions about the registration process and was on hold for several hours. When they get that staffed right I will rate them 5 star.

Shavonna was really helpful, thank you!

My notarized documents have been waiting for approval for 3 weeks now. They emailed twice requesting a clear copy of my verification documents which was sent twice without acknowledgement and till date I'm yet to be approved. Maryann if you're seeing this you guys are doing a shoddy job. All efforts to reach your helpline is impossible. I'm held on the phone for over 15mins then the call drops & on all occasions there has been no call back. This is terrible customer service. This is #1536254

Oki the rep was patient and very kind and took care of my concern.

I recently upgraded my iPostal plan from virtual address to virtual office which included a business address, virtual business phone line and fax. Shortly after signing up I began testing the service and could not find a way to call out. I expected to receive VOIP app dowload and use instructions. I didn't get that so I chatted with customer service to find out the business phone line is for incoming calls only! I don't find that useful for most business as the primary purpose is to separate business and personal calls but if you have to call customers back from your personal phone, that kind of defeats the purpose imo. So I opened another chat ticket to request to downgrade my plan from virtual office to virtual business address (since that's still useful) and requested a refund. The chat rep (Jamie) was very helpful and quickly (5-7 business days) issued a refund of the unused service. All around, a positive experience with iPostal but I wish that limitation of their business line was made clear on the website before ordering. 5 stars for customer service, 2 starts for misrepresentation of Virtual Office services on the website.

it was really fast

Mail centers under this service are not reliable. After a forward request was submitted, one week passed, there is no action. No reply after contacting them by email. Very sad service.

Great work and very professional. So far so good

Great service

easy and effective!