1200 Greenbriar Dr, 60101, Addison, IL, US
Heritage Parts is now Parts Town! Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.com/together.
Fast Shipping !!!
Very timely delivery of part. Talked to a human and had order placed and paid for in 3 minutes.
This was my first order with Heritage Parts. Needed a replacement cordset for a Robot Coupe immersion blender. They had them in stock and shipped promptly. When received, I noted that the part was incomplete. I contacted them and they sent the missing pieces but someone should have checked before the initial shipment. This cost me about 90 minutes of time, since I had to go back to the customer's site to complete the repair after getting the missing pieces. My other complaint is the high cost of "shipping and handling". $26 to ship a power cord that would have gone for $8.50 in a USPS padded flat rate envelope. I mentioned this to the helpful support rep, but no offer of credit was given, in spite of the aforementioned issue. I doubt I will order again.
Friendly, quick and efficient service - Thank you.
Your firm should partner with Amazon. My only complaint is the $35.00 delivery/shipping fee.
Fast and accurate service.
Great gasket for my BEV Air fridge!
Thank you for your excellent customer service! You didn't have the item i needed in stock, but offered to contact and ship from via the manufacturer. It was the correct item and got to us in a timely manner. Thank you again
Very pleased with service provided. Staff pleasant to work with. Quote requests are submitted quickly and parts ordered are shipped in a very timely manner. Also very competitive pricing.
All went well. The handle arrived quickly. It fit the coffee pot perfectly. Thank you.
Good service . Quick . Shipping rate seems very high . Resolving some financial issues .
Parts came quickly and the sales person was nice. The major concern is the shipping cost. It is OUTRAGEOUS! Bought a small handful of screws and was charged $20 . I won’t recommend buying from this place because of the shipping charges!
Ordered product 2 weeks ago and still haven't received and didn't received an order confirmation!!
Your employees are always friendly and helpful.
Shipment delayed due to pandemic,now complete. Reps were helpful and understanding, mission accomplished with minor delays and tolerable inconvenience . Appreciate your services and quality products
Had what I needed and received it faster than expected
I received a timely quote for an item that directly getting answers from an OEM quickly is uncommon. I appreciate the great customer service and knowledgable staff.
The part purchased was OME it did fit perfectly and the shipping was handled promptly, great service.
great service !
Fast, friendly and efficient service!
